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Part Time Night Auditor

Company: Pramukh Hospitality Services inc
Location: Burbank
Posted on: May 31, 2018

Job Description:

Job DescriptionShift: 10PM-6AM Saturday & SundayESSENTIAL JOB FUNCTIONS:• Ensures outstanding customer care at all times.• Maintains a friendly, cheerful and courteous demeanor at all times• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.• Operates front office posting PMS.• Operates EPBX equipment, including assisting incoming & outgoing calls and setting wake up calls accurately.• Verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been posted and allocated into the PMS system.• Keeps front desk banks balanced.• Completes guest check-in procedures.• Follow the End of Day/Night Audit Checklist• Maintains adequate supplies for front desk agents.• Assists with distribution of month end reports as directed.• Attends meetings as required.• Maintains a track of all high balance guests.• Check the billing instructions are correct for all expected departures.• Provide on the job training for new staff.• Post charges (i.e. parking charges, in room video, long distance calls) to guest accounts and settle guest accounts.• Handles paid-outs.• Transfer guest balances to other accounts as required.• Completes guest check-out procedures.• Handles cash, traveller's cheque, credit cards and direct billing requests properly.• Assumes responsibility for any cash used in processing front desk transactions.• Balances cash and department totals at the close of the shift.• Assists Front desk staff on check in as when required.• Performs daily spread sheet for day’s totals.• Assists with breakfast set up and prepares coffee.• Must have complete knowledge of emergency procedures.• Other assignments made by supervisor and management.

Keywords: Pramukh Hospitality Services inc, Burbank, Part Time Night Auditor, Accounting, Auditing, Burbank, California

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