Media Engineer X 2

Company: First Tek, Inc.
Location: Burbank
Posted on: January 26, 2023

Job Description:

Duration:0-6 month(s) There is NOT remote rather hybrid - 100% on site @ *** location
Required Education:
Bachelor's Degree or equivalent

The Walt *** Company is a world-class entertainment and technology leader. Walt's passion was to continuously envision new ways to move audiences around the world-a passion that remains our touchstone in an enterprise that stretches from: animation, theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences - and we're constantly looking for new ways to enhance these exciting experiences. Part of the *** Branded Television Group, *** Television Animation is a high-capacity digital animation television production studio. Because of *** Television Animation's strong use of commercial and custom software technologies to create its animation products, its use of technology, engineering, development techniques and software is critical to its production operations and workflows.

We're looking for an intellectually curious, business-savvy, analytical powerhouse to join the *** Television Animation Technology team as a Production Technical Support Engineer. In this role, you will be responsible for supporting solutions across the various *** Television Animation: Business departments, Production Crews and Development Crews.

Basic Qualifications:
Production Technical Support Engineers (PTSEs) interact with department management, animation production crews and other supporting departments to provide production technical support to the DTVA business unit.

--- Accountable for assigned trouble tickets.
--- Participates in the daily operation of the Production Support Helpdesk:
o Provides production support using various technologies.
o Logging and routing production support data into Helpdesk and other systems.
o Identify and escalate support trends.
o Provides first tier user account level administration.
--- Participates in researching, testing and implementing optimized technical solutions for production users.
--- Active Directory administration
--- Multi-platform computer system management (Linux / UNIX, Apple OS X and Windows):
o Administration
o Security policy / access rights
o Imaging
o Remote control
o Customization
o Application support

--- Leverages array of software utilities to troubleshoot and streamline department services.
--- Understands production workflows and timelines.
--- Measure, calibrate and validate color reference displays and OS parameters to meet DTVA production requirements.
--- Performs miscellaneous technical special projects as assigned by department management.
--- The ability to write "light weight" scripts for automating processes is a plus.
--- Participates in hardening new solutions for production.

Qualifications:
--- Bachelor's degree in a technical discipline.
--- Must be able to follow directions and procedures.
--- 3 to 5 years of experience working with (advanced troubleshooting and configuration experience) Linux or UNIX, Mac OS and Microsoft Windows based systems in a network environment.
--- 3 to 5 years' experience working with system imaging and deployment tools:
o JAMF
o SCCM
o ADE
o PXE
--- 3 to 5 years of experience working with and supporting computer graphics / media applications and tools:
o Adobe Creative Suite - Photoshop, Illustrator and After Effects
o Autodesk Maya
o Unity and Unreal Engines
o Toon Boom Harmony and Storyboard Pro
o Wacom Pen Display and Tablet Technology
--- 3 to 5 years in supporting computer systems in a large company / enterprise environment.
--- 3 to 5 years of experience working with network management and administration utilities in TCP/IP networking environment.
--- Able to communicate technical information effectively - both written and verbally.
--- Ability to work in a fast pace, production critical team environment.
--- Must have a strong customer service orientation and have the ability to work with a diverse user community.
--- Must be well organized and detailed oriented.

Additional Information:
Use Title: Technical Support Engineer
Department: *** Television Animation - Technology department Please prescreen with
1. What types of ticketing software experience do you come from- needs to have experience-
2. Need to know MAC and OS- needs to know both platforms-
3. Creative software support- give examples
4. Imaging experience - give examples
5. Support a drawing tablet- give examples-

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