Media Engineer X 2
Company: First Tek, Inc.
Posted on: January 26, 2023
Duration:0-6 month(s) There is NOT remote rather hybrid - 100%
on site @ *** location
Bachelor's Degree or equivalent
The Walt *** Company is a world-class entertainment and technology
leader. Walt's passion was to continuously envision new ways to
move audiences around the world-a passion that remains our
touchstone in an enterprise that stretches from: animation, theme
parks, resorts and a cruise line to sports, news, movies and a
variety of other businesses. Uniting each endeavor is a commitment
to creating and delivering unforgettable experiences - and we're
constantly looking for new ways to enhance these exciting
experiences. Part of the *** Branded Television Group, ***
Television Animation is a high-capacity digital animation
television production studio. Because of *** Television Animation's
strong use of commercial and custom software technologies to create
its animation products, its use of technology, engineering,
development techniques and software is critical to its production
operations and workflows.
We're looking for an intellectually curious, business-savvy,
analytical powerhouse to join the *** Television Animation
Technology team as a Production Technical Support Engineer. In this
role, you will be responsible for supporting solutions across the
various *** Television Animation: Business departments, Production
Crews and Development Crews.
Production Technical Support Engineers (PTSEs) interact with
department management, animation production crews and other
supporting departments to provide production technical support to
the DTVA business unit.
--- Accountable for assigned trouble tickets.
--- Participates in the daily operation of the Production Support
o Provides production support using various technologies.
o Logging and routing production support data into Helpdesk and
o Identify and escalate support trends.
o Provides first tier user account level administration.
--- Participates in researching, testing and implementing optimized
technical solutions for production users.
--- Active Directory administration
--- Multi-platform computer system management (Linux / UNIX, Apple
OS X and Windows):
o Security policy / access rights
o Remote control
o Application support
--- Leverages array of software utilities to troubleshoot and
streamline department services.
--- Understands production workflows and timelines.
--- Measure, calibrate and validate color reference displays and OS
parameters to meet DTVA production requirements.
--- Performs miscellaneous technical special projects as assigned
by department management.
--- The ability to write "light weight" scripts for automating
processes is a plus.
--- Participates in hardening new solutions for production.
--- Bachelor's degree in a technical discipline.
--- Must be able to follow directions and procedures.
--- 3 to 5 years of experience working with (advanced
troubleshooting and configuration experience) Linux or UNIX, Mac OS
and Microsoft Windows based systems in a network environment.
--- 3 to 5 years' experience working with system imaging and
--- 3 to 5 years of experience working with and supporting computer
graphics / media applications and tools:
o Adobe Creative Suite - Photoshop, Illustrator and After
o Autodesk Maya
o Unity and Unreal Engines
o Toon Boom Harmony and Storyboard Pro
o Wacom Pen Display and Tablet Technology
--- 3 to 5 years in supporting computer systems in a large company
/ enterprise environment.
--- 3 to 5 years of experience working with network management and
administration utilities in TCP/IP networking environment.
--- Able to communicate technical information effectively - both
written and verbally.
--- Ability to work in a fast pace, production critical team
--- Must have a strong customer service orientation and have the
ability to work with a diverse user community.
--- Must be well organized and detailed oriented.
Use Title: Technical Support Engineer
Department: *** Television Animation - Technology department Please
1. What types of ticketing software experience do you come from-
needs to have experience-
2. Need to know MAC and OS- needs to know both platforms-
3. Creative software support- give examples
4. Imaging experience - give examples
5. Support a drawing tablet- give examples-
Keywords: First Tek, Inc., Burbank , Media Engineer X 2, Advertising , Burbank, California
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