Production Technology Engineer

Company: Entertainment Partners
Location: Burbank
Posted on: March 21, 2020

Job Description:

At Entertainment Partners we help to power Oscar-winning films, Emmy-winning shows, and Clio-winning commercials. Feel the satisfaction of doing work that directly impacts the most exciting industry in the world while fostering a work environment with the nimbleness of a start-up but the stability of a blue chip. EP is poised to redefine and evolve the back-office processes of the entertainment community with security at the core of what we do. Are you looking for the next opportunity to revolutionize an industry? If so We are looking for a Production Technology Engineer for the Marketing and Sales department, who builds lasting relationships with clients in order to gain trust and anticipate needs to encourage new and repeat business opportunities. This position will add system set-ups utilizing back-end processes facilitating the onboarding of clients to SmartStart and future Smart Suite products that are digitally revolutionizing the entertainment industry. Becoming a product expert, this position will learn system functionalities and serve as a business contact and advocate for the client, communicating client needs and goals to senior team members while ensuring quality, successful adoption of the software and overall client satisfaction. KEY RESPONSIBILITIES bull Understand the SmartStart system - EP's digital startpacket solution - its capabilities and service, and effectively communicate all offerings to clients. bull Create studio set-ups of the SmartStart system customized to individual client needs as well as additional project set-ups, as needed. bull Utilize JavaScript, JSON, and YAML in the set-up of system. bull Learn Internal EP Center of Excellence functions in order to navigate how each is pivotal to the system set-up. Liaise with technology, contracts, and other divisions that have touch points to the system. bull Communicate client needs and goals to senior team members while ensuring quality, successful adoption of the product and client overall satisfaction. bull Visit client locations as necessary to ensure set-ups are functionally accurate, ongoing usage of the product is correct, and provide answers to general product questions. bull Handle multiple projects simultaneously along with day-to-day duties and any other client or internal special requests. bull Work in conjunction with the Products team to report client enhancement requests, debug client issues, and prioritize product development. bull Share responsibilities of incoming client communications, troubleshoot client challenges, and brainstorm with other team members on solutions to client issues in a timely manner. bull Participate in team meetings to discuss successesfailures of projects and offer suggestions for improvements. bull Utilize Salesforce as a CRM tool and run accurate and timely reports out of the system. JOB REQUIREMENTS QUALIFICATIONS NEEDED bull Development experience preferred and a strong technical aptitude and willingness to learn new tools. Familiarity with JavaScript, JSON and YAML or an equivalent programming language preferred. bull Experience with onboarding crew members and knowledge of payroll set ups a plus bull Bachelor's Degree in General Business, Computer Science, Communications or equivalent line of study preferred bull Must have experience using MS Word, Excel, PowerPoint, Adobe, and a CRM tool such as Salesforce. bull Working knowledge of development repositories such as SourceTree. bull Must have excellent organizational skills, attention to detail, and communication skills bull Articulate, persuasive, strategic, proactive, detailed and a high aptitude for learning new and creative ways to solve problems more efficiently. Dice

Keywords: Entertainment Partners, Burbank , Production Technology Engineer, Engineering , Burbank, California