Service Desk Engineer - Tier 2
Company: GPL Technologies
Location: Burbank
Posted on: February 21, 2021
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Job Description:
About UsFounded in 2003, GPL Technologies has been building a
team of talented professionals in entertainment, media and post
production information technology. Our clients are movie studios,
VFX shops and online streaming media companies. We empower
creatives to create content.Our mission is to provide powerful,
reliable, and innovative technology services and leadership to
creative companies by combining specialized industry expertise with
excellence in engineering. Our vision is to expand GPL's presence
globally, building an elite force of technology specialists focused
on empowering creatives to achieve new heights.THE ROLEWe are in
search of a Service Desk Engineer who will be working with a vast
and complex array of technologies. We are looking for a proactive,
ambitious, hands-on engineer who thrives in a fast-paced
environment.* Please note this position is required to go on site
with clients 1-2 times per week*Responsibilities* Provide
front-line phone support to clients via remote assistance and when
required, go on-site to resolve issues.* Perform day to day system
administration of client environments, including but not limited to
system monitoring, troubleshooting, and capacity management. *
Networking - troubleshooting firewalls, switch configurations,
setting up a network (planning) * Triage client issues and rapidly
resolve or escalate to Project Engineers or Senior Engineers.*
Accountable for customer satisfaction of delivery of services,
responses to request, and escalation management.* Maintain vendor
certifications and engage in continuing self-improvement studies.*
Clearly document actions taken in our ticketing system. Work with
senior engineers to ensure client environments are healthy and SLA
goals are met.* Validate backup scripts and data integrity.*
Creation of scripts for automated repetitive processes. * Assist
operations staff with inventory management.SkillsRequirements*
Active Directory administration, user/group management, GPO, DHCP,
DNS, etc.* Networking - Firewall rules, switch VLAN and ACL
configuration, wireless and troubleshooting. * Windows/Mac/Linux
everyday tasks and endpoint administration. * Comprehensive Office
365 support abilities.* VMware and SANs support. * Virtualized
System Administration (knowledge in VMware and Hyper-V). * Advance
experience in working remotely and in person. * Strong
troubleshooting and documentation abilities, writing and
communication.* Utilizes remote monitoring and management tools to
troubleshoot and fix issues. * Shows initiative in learning new
skills and researching ways to do their job more effectively. *
Basic Media and Entertainment LOB support (Maya, Nuke, Deadline,
etc). * Understands license servers and how to add licenses and
reset services.* Preferred but not mandatory certifications
Microsoft Certifications, Cisco, Red Hat, Linux+, Aerohive ACWA,
Aruba ACMA, Palo Alto PCNSE, EMC ISA, Dell Certifications, ITIL
Foundation. * Understanding of Render Farms and Media workflows.
BenefitsGPL Technologies provides health, dental, vision & life
insurance to our full-time employees. We believe in a positive
work-life balance and have a very liberal vacation and personal
time policy. Our technical staff receives a wide array of technical
training from major vendors. And last but not least, you'll be a
part of a great team getting hands-on, real-world experience with
exciting high-end technology that simply isn't present in most
corporate IT environments.
Keywords: GPL Technologies, Burbank , Service Desk Engineer - Tier 2, Engineering , Burbank, California
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