IT Operations Engineer

Company: Neteffects
Location: Burbank
Posted on: May 21, 2023

Job Description:

Schedule: Tuesday - Saturday 2 PM - 10:30 PM Pay: 70K - 90K DOE NO C2C Responsibilities: Ensure and Update detailed inventory and configuration documentation Perform common daily monitoring, maintenance and support tasks to critical infrastructure components. Document tasks and methods used to solve issues for future reference. Ensure system backups are completed update monitor reports and utilizations. Ensure operational compliance with system security policies and procedures; backup and recovery procedures; system maintenance procedures. Provide escalated support to support staff receiving support calls and monitor alerts. _REQUIRES OCCASIONAL FLEXIBILITY IN HOURS/SHIFT in critical situations._ Utilize existing tools to perform remote administration, configuration based on projects and support tickets. Manage and Support VMware ESXi environment, supporting all configuration changes and updates. Use of move-to-production requests for the shared computing infrastructure. Facilitate all system upgrades; ensuring operational preparedness once installed. Monitor infrastructure and server performance; remediate issues. Create reports in Oracle. Respond to system issues and resolve any communication issues within the confines of the office. Update the maintenance schedule and submit a summary of changes to management Collaborate with third-party support and service vendors to ensure that the network stays operational.

Qualifications Bachelor's Degree in Information Technology or equivalent experience 3+ years' experience in managing shared computing infrastructure 3+ years' experience in network component support and management Knowledge of supporting and configuration with VMWare 6.x in enterprise environments Knowledge of Oracle applications desired Experience troubleshooting and supporting remote systems and working with technical and non-technical users Understanding of Microsoft Server 2012/2016 R2, Active Directory, Microsoft 365, Windows10, and mobile operating systems Support and Deployment of Wireless networking Ability to remotely troubleshoot technology infrastructure problems and lead to resolution Excellent customer service skills Excellent written and verbal communication skillsJob Type: Full-timePay: $70,000.00 - $90,000.00 per yearBenefits: 401(k) Dental insurance Flexible spending account Health insurance Health savings account Life insurance Retirement plan Vision insuranceExperience level: 3 yearsSchedule: Evening shift

Ability to commute/relocate: Burbank, CA: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Keywords: Neteffects, Burbank , IT Operations Engineer, Engineering , Burbank, California