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Operations Manager

Company: ARRI Rental
Location: Burbank
Posted on: September 1, 2020

Job Description:

ARRI Rental,--the premier rental house for professional motion picture Camera and Lighting equipment, is looking for an Operations Manager--to work in our brand new Burbank, California--office.The Operations Manager is responsible for the day-to-day management of facility and rental operations from order placement to invoicing.--This is a critical role within our group that interacts with most departments and most importantly is an ambassador to our customers, ensuring that their needs are met.--Superior leadership skills are necessary to succeed in this role.We seek a highly-motivated, customer-service driven, strategic thinker with 5+ years of Operations and Managerial experience in our industry or one closely related (film equipment rental, production, film equipment sales, etc..). --A Bachelor's degree in a related field preferred or related field experience required.Main areas of responsibilities for this full time role include:Manage all areas of the facility and rental operation to ensure client needs are met. Anticipate needs and taking action to prevent issues. Delivering exceptional customer service.Work with our Marketing and Sales team to coordinate demos, on-site events and other initiatives to enhance the customer experience at every level. Along with achieving revenue targets.Manage building and property functions including maintenance and repair. Ensuring all Health and Safety Standards and OSHA requirements are met on a daily bases.Empower and develop staff through training initiatives, mentorship and coaching.Hire the right people for the right roles, provide corrective counselling, address complaints timely, mediate and resolve concerns and ensure compliance with company policies and procedures.Coordinate with the Asset Management team to ensure shipping procedures follow ARRI Rental's best practices.Support ARRI Rental Management team in identifying and introducing initiatives that will assist All ARRI teams in meeting or exceeding expectations and standards.Master in-house rental system to support clients and employeesTo be considered you must possess the following skills/abilities:Exceptional customer service, communication skills and strong critical thinking abilities.The ability to anticipate needs and take ownership and action timely.Exemplary interpersonal, presentation and delivery skills. Possessing strong relationship building skills.Able to interact with tact and diplomacy in a clear, courteous and professional manner when dealing with staff and clients.Superior organizational skills and demonstrated ability to multitask and self-direct. Able to work with a high degree of independent judgment.Must demonstrate leadership in stressful situations and act professionally when under pressure. Possessing a positive and team player attitude.Must have previous experience managing staff, in directing their workload as well as guiding staff growth and development.Must be computer literate and have a strong working knowledge of Microsoft Office programs especially Word, Excel, and Outlook.Driver's license with clean record preferred.If you are someone who possesses these skills, are highly motivated, detail-oriented, customer service driven and a strong leader who is truly looking to work for a company on the leading edge, please seek us out.--We offer a comprehensive benefit plan including vacation, personal and sick leave, 401k and profit sharing plan, wellness program that includes monthly massages (it is the little things after all---) medical, dental, vision, employee assistance and flexible spending. Salary is dependent upon experience and skill set.We require that you include your salary requirements for this role.ARRI Rental is an equal opportunity employer. Our products are Innovative, our customer service Legendary and our staff Dedicated.

Keywords: ARRI Rental, Burbank , Operations Manager, Executive , Burbank, California

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