Operations Manager

Company: Hilton Garden Inn Burbank Downtown - OTO Developme
Location: Burbank
Posted on: September 21, 2022

Job Description:

OPERATIONS MANAGERBURBANK, CAAPPLYSHARESalary Range 62,000 - 66,000OTO Development is pleased to announce a wonderful opportunity for an Operations Manager.What will you be doing most days? Coach and support hotel team to effectively manage wages and controllable expenses. Strives to maintain profit margins without compromising guest or team member satisfaction Manage costs within the hotel, including supplies, utilities, food and beverage and labor expenses to within budgeted parameters, combining with sales/revenue acumen to deliver an efficient and profitable operation Ensure service, technical skills and other training occurs throughout the property to support successful daily operations Ensure the cleanliness and functionality of of the rooms and entire building of the hotel. Effectively run and oversee the housekeeping department ensuring that it is run and operating effectively on a daily basis Review financial reports and statements to understand property's performance versus budget and expenses. Works to determine areas of concern and develops strategies to improve performance Establish and maintains open, collaborative relationships with direct reports and entire team. Ensures direct reports do the same for their team Establish a presence with team members on property and actively solicits team member feedback. Utilizes an "open door" policy and reviews team member engagement results to identify and address team member problems or concerns. Ensures team members are treated fairly and equitably Hire team members who demonstrate strong functional expertise, creativity and leadership to meet the business needs of the operation Foster team member commitment to providing exceptional service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and team members Demonstrate and communicates drivers of guest satisfaction; ensures core elements of service strategy are in place to produce the desired results Serve as a guest advocate for the property. Pulls together resources to resolve guest and operational issues and impact results Is highly visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction Observe service behaviors of team members and provides feedback to individuals and/or supervisors Review comment cards, guest survey results and other data to identify areas of improvement Analyze service issues and identifies trends. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results Ensure that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations Make decisions and oversee team performance, removes obstacles to success and ensures adequate resources are available to achieve business results Inspire and motivate teams to achieve operational excellence Ensure policies are administered fairly and consistently and that team member performance is evaluated and recognized where appropriate Ensure property meets franchise standards Ensure property is a safe and secure facility for guests and team members Communicate and ensure execution of hotel emergency proceduresWhat are the requirements for this position? You have 3+ years of previous hotel management experience preferred You have previous hotel leadership experience with proven success in leading teams You have the ability to coach, train, praise, and discipline employees effectively and consistently You have at least a high school diploma, with a college degree preferred You have extensive financial knowledge and strong business acumen You have a valid driver's license from the appropriate state You have a drive for results demonstrated through successful performance in prior leadership positions You have an action orientation to work efficiently and effectively toward operational objectives You have strong time management skills to meet commitments across multiple departments and roles You have a customer focus to consistently deliver optimal employee and customer satisfaction for the hotelPhysical Requirements for this PositionYou must be able to walk and stand for extended periods of time as the job dictates.Travel RequirementsThis position requires up to 40% travel. Travel may be outside the local area and overnight.About OTOOTO Development (OTO) is a one of the fastest growing hotel management companies in the lodging industry. As an industry leader, OTO develops, owns, and operates award-winning select-service hotels in key markets across the U.S. with brand partners: Marriott, Hilton & Hyatt. For six years, OTO has ranked on INC. 5000's list of Fastest Growing Private Companies and in 2018 was certified as a high-trust, high-performance workplace by the independent analysts at Great Place to Work Institute. We would love for you to join our team!OTO provides competitive pay and benefit programs, including medical insurance options, dental and vison insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.Position: Operations ManagerDepartment: OperationsExemptPosition Reports to: Regional Director of OperationsPosition InformationCompany: OTO DevelopmentPosition: Operations ManagerStatus: Full TimeShift: First (Day), Second (Afternoon), Third (Night)Location: 401 S San Fernando Blvd, Burbank, US, CA, 91502About Hilton Garden Inn Burbank DowntownA stylish stay at our downtown Burbank, CA hotelDiscover a new standard at the Hilton Garden Inn Burbank Downtown hotel. Find yourself in the heart of the media industry and downtown Burbank, moments from popular attractions. Located near Hollywood Burbank Airport and downtown Los Angeles, we are close to Warner Bros. Studios, NBC Studios, Nickelodeon Studios and Walt Disney Studios. Explore Harry Potter World at nearby Universal Studios Hollywood or spend a day at Six Flags Magic Mountain. Our hotel is convenient to the Los Angeles Botanical Garden and Zoo, WB VIP Tours, Rose Bowl, Griffith Park Observatory and IKEA and Hollywood Bowl.Each guest room and suite features timeless d--cor, one-of-a-kind wood floors, complimentary WiFi, and an HDTV. Take in iconic views of Burbank from one of our spacious corner studio suites. Go for a swim in our outdoor pool and whirlpool or break a sweat in our fitness center. We also offer a business center, 24-hour Pavilion Pantry and outdoor seating area. Indulge on some of the tastiest cuisine in the city at The Garden Grille with full breakfast and dinner daily. Planning a wedding or business meeting? We offer 1,108 sq. ft. of flexible event space, perfect for your next event.--- Excellent downtown Burbank location--- Close to Warner Bros. Studios, NBC Studios and Six Flags Magic Mountain--- Stylishly comfortable guest rooms and suites--- Heated outdoor pool and whirlpool--- Onsite restaurant serving full breakfast and dinner--- Complimentary WiFi accessJob Type: Full-timePay: $62,000.00 - $66,000.00 per yearBenefits: 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insuranceSchedule: 10 hour shift Holidays Weekend availabilityAbility to commute/relocate: Burbank, CA 91502: Reliably commute or planning to relocate before starting work (Required)Work Location: One location

Keywords: Hilton Garden Inn Burbank Downtown - OTO Developme, Burbank , Operations Manager, Executive , Burbank, California