Senior Manager Inflight Services, Burbank, CA

Company: Jet Aviation
Location: Burbank
Posted on: January 23, 2023

Job Description:

Senior Manager Inflight Services, Burbank, CALocation:Burbank, CA, USJob Category: Flight ServicesCareer Level: ProfessionalRequisition Id: 1010Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.Position Summary:The Senior Manager of Inflight Services is responsible for the oversight of Cabin Attendants assigned to client accounts. One may delegate duties but not the responsibilities for those duties. This position is out of our location in Burbank, CA.Main Responsibilities:

• Assist the Director of Inflight Services with the development and administration of the Cabin Attendant program with the objective of establishing the highest safety and service standards.
• In coordination with the Chief Pilots office, develop and implement operating policies, procedures, training, and standards for Cabin Service.
• Collaborate with other business areas in improving operations, efficiencies, communication, and teamwork across the business.
• Assist in the development of Indoc material.
• Deliver basic indoctrination to new cabin crew. Monitor vendor performance for compliance
• with established Company policies and procedures in the areas of Emergency and Medical training.
• Assist in the evaluation of new to market emergency, medical and enrichment programs ensuring we provide the highest level of training to cabin services.
• Assist with additional safety programs supporting flight crew, cabin and clients through desired vendors.
• Mentor new Cabin Attendants ensuring a consistent flow of talent.
• Assist with the maintenance of Cabin Attendant records for compliance and accuracy.
• Monitor day-to-day operations on assigned accounts to ensure all charter and managed aircraft are staffed and evaluate the performance of cabin crewmembers for compliance with
• Company procedures and government regulations.
• Involved in the hiring, managing, and performance management of cabin crew personnel in compliance with company standards and human resource policies.
• Monitors, guides, coaches, and counsels Cabin Attendants in the performance development areas of work performance, safety, appearance, conduct, dependability, and attendance to achieve a consistent and superior level of Inflight service.
• Work with Jet Aviation Staffing to ensure safety and service standards for all contract crew members are monitored. Evaluate contract crew performance.
• Work with other departments such as aircraft conformity and client services in the delivery of new aircraft and establishing new Jet Aviation management accounts.
• Liaise with new clients to establish initial aircraft inventory and standard stock. Procure bedding, cabin amenities, electronics, and all interior fabrications within established budgets.
• Liaise with MedAire to review new aircraft for medical equipment and establish Certificate of Service for MedAire with each new assigned client.
• Assist with the collaboration of other business areas in improving operations, efficiencies, communication, and teamwork across the business.
• Direct, guide, and participate in the preparation, publication, and distribution of Cabin Attendant and related administrative manuals and safety bulletins.
• Participate in and promote utilization of the JAFS Safety Management System.
• Participate in Jet Aviation Flight Services Safety Committee.
• Provide input and knowledge on safety programs supporting flight crew, cabin and clients through desired vendors.
• Cultivate strong company culture within Inflight Services.
• Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies, and the General Dynamics network.
• Moderate travel as needed.
• Other duties may be assigned, as needed.Minimum Requirements:
  • 7+ years relevant work experience as a Flight Attendant and/or leadership role within Aviation Operations
  • 2 years experience managing mixed-level team members of professionals and managers
  • 2 years experience setting standards and operational guidelines
  • Minimum 2 years experience providing executive level service skills from hospitality or food service business
  • Aviation safety training credentials required
  • Comprehensive understanding of aviation industry including Inflight Operations and common work rules and practices.
  • Very strong communication skills and experience communicating to diverse internal and external stakeholdersDesired Characteristics:
    • College degree preferred
    • Extraordinary customer focus
    • Strong project management experience
    • Experience managing large geographically dispersed field organization
    • Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)Jet Aviation provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.Nearest Major Market: Los Angeles

Keywords: Jet Aviation, Burbank , Senior Manager Inflight Services, Burbank, CA, Executive , Burbank, California