Associate Account Management I

Company: Kaiser Permanente
Location: Burbank
Posted on: January 24, 2023

Job Description:

Our sales and account management team drives our mission of providing high-quality, affordable health care services to improve the lives of our members and communities. Working for an industry leader in health care, you'll be provided with the tools to help you grow in your career and make a difference with the work you do each day. We're pioneering preventive medicine, conducting comprehensive research, and advancing integrated care, and our sales and account management team forges our story and connects us to those we serve.These are the traits of the most successful members of our sales and account management team.

• Strategic
• Mission DrivenWhat Our People SayMayaArea Director " At Kaiser Permanente I am continually growing and learning, there's always enough variety to keep me engaged and enough repetition to ensure I'm knowledgeable in all areas should a question or challenge arise. I love being in a position where I can impact professional lives, build a sales culture, and interact with the marketplace on a regular basis. I believe the Kaiser Permanente genuinely wants me to succeed and they always provide the support needed to ensure that success. " " In my current role I am constantly collaborating with my managers, the account managers they support, and ultimately the members we serve. I am frequently challenged with new opportunities and projects, which has allowed me to grow into being a valued partner with ideas that are respected and implemented. Being part of Kaiser Permanente feels like being part of a family. I have colleagues that foster my growth, invest in my development, and care about me both personally and professionally. " " I started with Kaiser Permanente more than 18 years ago with one thought in mind: I wanted a career, and thankfully I found exactly what I was looking for and more. I enjoy working for Kaiser Permanente because my contributions to the organization are recognized; I am not a doctor or a nurse, but I believe the work I do each day does make a difference in the lives of our members and communities. Kaiser Permanente's commitment to their employees is astounding! " KelseySenior Account Manager " Kaiser Permanente is a welcoming and collaborative environment. The organization does a great job of showing how much the staff is valued, which is evident in their focus on equity and inclusion and work-life balance. I am proud to work for an organization that ensures I have the support and tools I need to be successful in my role, as well as ample opportunities for professional growth. I feel valued as an employee of Kaiser Permanente. " MayaArea Director " At Kaiser Permanente I am continually growing and learning, there's always enough variety to keep me engaged and enough repetition to ensure I'm knowledgeable in all areas should a question or challenge arise. I love being in a position where I can impact professional lives, build a sales culture, and interact with the marketplace on a regular basis. I believe the Kaiser Permanente genuinely wants me to succeed and they always provide the support needed to ensure that success. " " In my current role I am constantly collaborating with my managers, the account managers they support, and ultimately the members we serve. I am frequently challenged with new opportunities and projects, which has allowed me to grow into being a valued partner with ideas that are respected and implemented. Being part of Kaiser Permanente feels like being part of a family. I have colleagues that foster my growth, invest in my development, and care about me both personally and professionally. " " I started with Kaiser Permanente more than 18 years ago with one thought in mind: I wanted a career, and thankfully I found exactly what I was looking for and more. I enjoy working for Kaiser Permanente because my contributions to the organization are recognized; I am not a doctor or a nurse, but I believe the work I do each day does make a difference in the lives of our members and communities. Kaiser Permanente's commitment to their employees is astounding! " KelseySenior Account Manager " Kaiser Permanente is a welcoming and collaborative environment. The organization does a great job of showing how much the staff is valued, which is evident in their focus on equity and inclusion and work-life balance. I am proud to work for an organization that ensures I have the support and tools I need to be successful in my role, as well as ample opportunities for professional growth. I feel valued as an employee of Kaiser Permanente. " MayaArea Director " At Kaiser Permanente I am continually growing and learning, there's always enough variety to keep me engaged and enough repetition to ensure I'm knowledgeable in all areas should a question or challenge arise. I love being in a position where I can impact professional lives, build a sales culture, and interact with the marketplace on a regular basis. I believe the Kaiser Permanente genuinely wants me to succeed and they always provide the support needed to ensure that success. " " In my current role I am constantly collaborating with my managers, the account managers they support, and ultimately the members we serve. I am frequently challenged with new opportunities and projects, which has allowed me to grow into being a valued partner with ideas that are respected and implemented. Being part of Kaiser Permanente feels like being part of a family. I have colleagues that foster my growth, invest in my development, and care about me both personally and professionally. " Our compensation and benefits are designed to help you and your family stay healthy and thrive in and beyond work.Retirement PlansEducational Opportunities & Tuition ReimbursementGenerous Incentives, Awards, & RecognitionOur Culture
  • We feature a collaborative approach to work that includes supporting and driving each other to greater success.
  • Here, you'll find opportunities for networking, mentoring, skill building, and leadership training.
  • Our teams are a richly diverse and tight-knit community that offers opportunities for outreach, healthy lifestyles, and more.
  • Everyone has access to tools and training opportunities that allow you to grow in your career and build relationships.Our Mission To provide high-quality, affordable health care services and to improve the health of our members and the communities we serve Associate Account Management I Primary Location Burbank, California Job Number 1149517 Date posted 01/19/2023 Description: Job Summary:
    Manage business processes that support achieving and maintaining optimal business position in order to sustain and grow membership. Provide support to group Account Management client servicing functions and preparation of information to existing accounts to ensure deadlines are met and a timely response given to inquiries. Create sales opportunities through targeted external customer facing enrollment activities, effective relationships with brokers/consultants and front line benefit contacts, to increase membership, build support for KP, and enhance group customer loyalty and retention. Monitor and maintain data integrity within sales systems, accounts and book of business in order to improve external communication, sales performance, and book of business management.
    Essential Responsibilities:
    
    • 
      
    • Track, monitor and ensure that contracts, pricing and membership accounting have accurate information and implement the negotiated terms of the final renewal.
      
    • Manage the process of resolving complicated and sensitive employer-initiated concerns in order to build purchaser loyalty and retain membership.
      
    • Understand parameters established by account manager for developing the RFP.
      
    • Coordinate the flow of information in order to keep the process moving to meet strategic objectives.
      
    • Through ongoing account contacts, identify situations that may signal opportunities for growth for KP (e.g. business acquisition) and alert account manager.
      
    • Identify and act on enrollment opportunities including: presentations; benefit fairs; health fairs; and Q & A sessions and inform open enrollment specialist/strategist about potential enrollment opportunities.
      
    • Identify and report trends and or systematic issues within a book-of-business as they become apparent and provide solutions and possible opportunities for growth.
      
    • Use competitive SWOT HCR data to inform of risk and opportunity.
      
    • Identify knowledge network key resources and link capability to account strategy and service issues.
      
    • Participate in Account Strategy sessions and work on targeted accounts in conjunction with the Account Manager.
      
    • Act as the primary point of contact for group customer contacts as related to contracts, benefits, rates or renewal activities.
      
    • Understand the customers business and business challenges.
      
    • Build and establish credibility by demonstrating knowledge of each customers unique benefit package.
      
    • Educate customers about added services.
      
    • May engage in face-to-face customer meetings to help facilitate positive relationships and gain feedback necessary to collaborate and properly assess needs, as applicable.
      
    • Employ appropriate sales systems to accurately maintain account information.
      
    • Ensure accurate enrollment process, payment arrangements and contract is understood, agreed to and met.
      
    • Collect specific business information and competitive data required for other account strategies by established deadlines.
      
    • Ensure accurate and complete data is entered into correct business applications.
      
    • Review data and alert account manager to outliers or potential problems.
      
    • Ensure timely submission of reports as directed by the account manager.
      
    • If Small Business Unit:
      
    • Accountable for business processes and administrative requirements to support assigned accounts.
      
    • Establish and maintain relationships with front line business owners in support of assigned Account Manager.
      
    • Assist with in-field demonstrations and teachings to employers and brokers on KP online technology to facilitate maximization of all KP online tools.
      
    • Explain and negotiate complex underwriting methodology with client and advisors.
      Minimum Qualifications:
      • Associates degree OR two (2) years of experience in telemarketing, customer service in an office setting, claims, or marketing.
        • Demonstrated record of meeting individual business objectives.
          • Customer service skills with the ability to articulate and respond to complex issues.
          • Computer and analytic skills.
          • Experience creating client presentations using Microsoft Office programs and use of client databases.
          • Effective verbal and written communication skills.
          • Strong interpersonal, presentation, and persuasion skills. Preferred Qualifications:
            • One (1) year of experience in marketing, business development, and/or managing business to business relationships, sales, account management or health plan administration in the healthcare or health insurance industry.
            • Background experience in brokerage/consultant, insurance carrier, TPA, or benefits administration provides an advantage.
            • One (1) year of experience with employee group benefits.
            • One (1) year of experience in underwriting processes, healthcare products, and contracts. Primary Location: California,Burbank,Marketing, Sales, Service and Admin Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:30 AM Working Hours End: 05:30 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: NUE-PO-01-NUE-Non Union Employee Job Level: Entry Level Department: MSSA Admin Offices - Grp Reltn-Sales-Lrg Grps Div1 - 7016 Pay Range: $45200 - $58410 Travel: Yes, 5 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Don't be shy. Meet a member of the Kaiser Permanente team at an upcoming career or professional event.

Keywords: Kaiser Permanente, Burbank , Associate Account Management I, Executive , Burbank, California