Associate Account Management I
Company: Kaiser Permanente
Location: Burbank
Posted on: January 24, 2023
Job Description:
Our sales and account management team drives our mission of
providing high-quality, affordable health care services to improve
the lives of our members and communities. Working for an industry
leader in health care, you'll be provided with the tools to help
you grow in your career and make a difference with the work you do
each day. We're pioneering preventive medicine, conducting
comprehensive research, and advancing integrated care, and our
sales and account management team forges our story and connects us
to those we serve.These are the traits of the most successful
members of our sales and account management team.
- Strategic
- Mission DrivenWhat Our People SayMayaArea Director " At Kaiser
Permanente I am continually growing and learning, there's always
enough variety to keep me engaged and enough repetition to ensure
I'm knowledgeable in all areas should a question or challenge
arise. I love being in a position where I can impact professional
lives, build a sales culture, and interact with the marketplace on
a regular basis. I believe the Kaiser Permanente genuinely wants me
to succeed and they always provide the support needed to ensure
that success. " " In my current role I am constantly collaborating
with my managers, the account managers they support, and ultimately
the members we serve. I am frequently challenged with new
opportunities and projects, which has allowed me to grow into being
a valued partner with ideas that are respected and implemented.
Being part of Kaiser Permanente feels like being part of a family.
I have colleagues that foster my growth, invest in my development,
and care about me both personally and professionally. " " I started
with Kaiser Permanente more than 18 years ago with one thought in
mind: I wanted a career, and thankfully I found exactly what I was
looking for and more. I enjoy working for Kaiser Permanente because
my contributions to the organization are recognized; I am not a
doctor or a nurse, but I believe the work I do each day does make a
difference in the lives of our members and communities. Kaiser
Permanente's commitment to their employees is astounding! "
KelseySenior Account Manager " Kaiser Permanente is a welcoming and
collaborative environment. The organization does a great job of
showing how much the staff is valued, which is evident in their
focus on equity and inclusion and work-life balance. I am proud to
work for an organization that ensures I have the support and tools
I need to be successful in my role, as well as ample opportunities
for professional growth. I feel valued as an employee of Kaiser
Permanente. " MayaArea Director " At Kaiser Permanente I am
continually growing and learning, there's always enough variety to
keep me engaged and enough repetition to ensure I'm knowledgeable
in all areas should a question or challenge arise. I love being in
a position where I can impact professional lives, build a sales
culture, and interact with the marketplace on a regular basis. I
believe the Kaiser Permanente genuinely wants me to succeed and
they always provide the support needed to ensure that success. " "
In my current role I am constantly collaborating with my managers,
the account managers they support, and ultimately the members we
serve. I am frequently challenged with new opportunities and
projects, which has allowed me to grow into being a valued partner
with ideas that are respected and implemented. Being part of Kaiser
Permanente feels like being part of a family. I have colleagues
that foster my growth, invest in my development, and care about me
both personally and professionally. " " I started with Kaiser
Permanente more than 18 years ago with one thought in mind: I
wanted a career, and thankfully I found exactly what I was looking
for and more. I enjoy working for Kaiser Permanente because my
contributions to the organization are recognized; I am not a doctor
or a nurse, but I believe the work I do each day does make a
difference in the lives of our members and communities. Kaiser
Permanente's commitment to their employees is astounding! "
KelseySenior Account Manager " Kaiser Permanente is a welcoming and
collaborative environment. The organization does a great job of
showing how much the staff is valued, which is evident in their
focus on equity and inclusion and work-life balance. I am proud to
work for an organization that ensures I have the support and tools
I need to be successful in my role, as well as ample opportunities
for professional growth. I feel valued as an employee of Kaiser
Permanente. " MayaArea Director " At Kaiser Permanente I am
continually growing and learning, there's always enough variety to
keep me engaged and enough repetition to ensure I'm knowledgeable
in all areas should a question or challenge arise. I love being in
a position where I can impact professional lives, build a sales
culture, and interact with the marketplace on a regular basis. I
believe the Kaiser Permanente genuinely wants me to succeed and
they always provide the support needed to ensure that success. " "
In my current role I am constantly collaborating with my managers,
the account managers they support, and ultimately the members we
serve. I am frequently challenged with new opportunities and
projects, which has allowed me to grow into being a valued partner
with ideas that are respected and implemented. Being part of Kaiser
Permanente feels like being part of a family. I have colleagues
that foster my growth, invest in my development, and care about me
both personally and professionally. " Our compensation and benefits
are designed to help you and your family stay healthy and thrive in
and beyond work.Retirement PlansEducational Opportunities & Tuition
ReimbursementGenerous Incentives, Awards, & RecognitionOur Culture
- We feature a collaborative approach to work that includes
supporting and driving each other to greater success.
- Here, you'll find opportunities for networking, mentoring,
skill building, and leadership training.
- Our teams are a richly diverse and tight-knit community that
offers opportunities for outreach, healthy lifestyles, and
more.
- Everyone has access to tools and training opportunities that
allow you to grow in your career and build relationships.Our
Mission To provide high-quality, affordable health care services
and to improve the health of our members and the communities we
serve Associate Account Management I Primary Location Burbank,
California Job Number 1149517 Date posted 01/19/2023 Description:
Job Summary:
Manage business processes that support achieving and maintaining
optimal business position in order to sustain and grow membership.
Provide support to group Account Management client servicing
functions and preparation of information to existing accounts to
ensure deadlines are met and a timely response given to inquiries.
Create sales opportunities through targeted external customer
facing enrollment activities, effective relationships with
brokers/consultants and front line benefit contacts, to increase
membership, build support for KP, and enhance group customer
loyalty and retention. Monitor and maintain data integrity within
sales systems, accounts and book of business in order to improve
external communication, sales performance, and book of business
management.
Essential Responsibilities:
- Track, monitor and ensure that contracts, pricing and
membership accounting have accurate information and implement the
negotiated terms of the final renewal.
- Manage the process of resolving complicated and sensitive
employer-initiated concerns in order to build purchaser loyalty and
retain membership.
- Understand parameters established by account manager for
developing the RFP.
- Coordinate the flow of information in order to keep the process
moving to meet strategic objectives.
- Through ongoing account contacts, identify situations that may
signal opportunities for growth for KP (e.g. business acquisition)
and alert account manager.
- Identify and act on enrollment opportunities including:
presentations; benefit fairs; health fairs; and Q & A sessions and
inform open enrollment specialist/strategist about potential
enrollment opportunities.
- Identify and report trends and or systematic issues within a
book-of-business as they become apparent and provide solutions and
possible opportunities for growth.
- Use competitive SWOT HCR data to inform of risk and
opportunity.
- Identify knowledge network key resources and link capability to
account strategy and service issues.
- Participate in Account Strategy sessions and work on targeted
accounts in conjunction with the Account Manager.
- Act as the primary point of contact for group customer contacts
as related to contracts, benefits, rates or renewal
activities.
- Understand the customers business and business
challenges.
- Build and establish credibility by demonstrating knowledge of
each customers unique benefit package.
- Educate customers about added services.
- May engage in face-to-face customer meetings to help facilitate
positive relationships and gain feedback necessary to collaborate
and properly assess needs, as applicable.
- Employ appropriate sales systems to accurately maintain account
information.
- Ensure accurate enrollment process, payment arrangements and
contract is understood, agreed to and met.
- Collect specific business information and competitive data
required for other account strategies by established
deadlines.
- Ensure accurate and complete data is entered into correct
business applications.
- Review data and alert account manager to outliers or potential
problems.
- Ensure timely submission of reports as directed by the account
manager.
- If Small Business Unit:
- Accountable for business processes and administrative
requirements to support assigned accounts.
- Establish and maintain relationships with front line business
owners in support of assigned Account Manager.
- Assist with in-field demonstrations and teachings to employers
and brokers on KP online technology to facilitate maximization of
all KP online tools.
- Explain and negotiate complex underwriting methodology with
client and advisors.
Minimum Qualifications:
- Associates degree OR two (2) years of experience in
telemarketing, customer service in an office setting, claims, or
marketing.
- Demonstrated record of meeting individual business objectives.
- Customer service skills with the ability to articulate and
respond to complex issues.
- Computer and analytic skills.
- Experience creating client presentations using Microsoft Office
programs and use of client databases.
- Effective verbal and written communication skills.
- Strong interpersonal, presentation, and persuasion skills.
Preferred Qualifications:
- One (1) year of experience in marketing, business development,
and/or managing business to business relationships, sales, account
management or health plan administration in the healthcare or
health insurance industry.
- Background experience in brokerage/consultant, insurance
carrier, TPA, or benefits administration provides an
advantage.
- One (1) year of experience with employee group benefits.
- One (1) year of experience in underwriting processes,
healthcare products, and contracts. Primary Location:
California,Burbank,Marketing, Sales, Service and Admin Scheduled
Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:30 AM Working Hours End: 05:30 PM Job
Schedule: Full-time Job Type: Standard Employee Status: Regular
Employee Group/Union Affiliation: NUE-PO-01-NUE-Non Union Employee
Job Level: Entry Level Department: MSSA Admin Offices - Grp
Reltn-Sales-Lrg Grps Div1 - 7016 Pay Range: $45200 - $58410 Travel:
Yes, 5 % of the Time Kaiser Permanente is an equal opportunity
employer committed to a diverse and inclusive workforce. Applicants
will receive consideration for employment without regard to race,
color, religion, sex (including pregnancy), age, sexual
orientation, national origin, marital status, parental status,
ancestry, disability, gender identity, veteran status, genetic
information, other distinguishing characteristics of diversity and
inclusion, or any other protected status. Don't be shy. Meet a
member of the Kaiser Permanente team at an upcoming career or
professional event.
Keywords: Kaiser Permanente, Burbank , Associate Account Management I, Executive , Burbank, California
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