Service Manager - Castaway Burbank

Company: Castawayburbank
Location: Burbank
Posted on: May 21, 2023

Job Description:

Specialty Restaurants, a leader in the hospitality industry, and is a high-spirited and successful family-owned corporation.Named one of Travel + Leisure's "Best Date Spots in America", Castaway has curated a whole new dining experience where everyone, including our employees, feels like a star. Our seasonally-inspired menu features interesting cuts of meats from top-notch butchers, a raw bar, vegetable-centric sides, and build-it-yourself charcuterie boards. Castaway has received various notable accolades, including being named one of the top "Most Romantic Restaurants in LA" by Thrillist, LA Weekly, Zagot, Yelp, Open Table, and NBC.Our mission at Castaway/Specialty Restaurants is to always innovate and consistently deliver a 5 star experience for our teams, guests, partners and community. SRC prides itself on growth from within, collaboration, teamwork, and creating a positive work environment. We look forward to adding our next valued team member!Job Summary:Castaway restaurant in Burbank, CA is currently seeking a detail-oriented Service Director to oversee and manage the front-of-house operations. As a Service Director, you will be responsible for ensuring excellent customer service, managing the service staff, and maintaining a clean and organized dining room. You will also work closely with the kitchen staff to ensure timely and accurate food delivery, resolve customer complaints, and assist with inventory management. The ideal candidate will have prior experience in restaurant management and possess excellent communication, leadership, and problem-solving skills.This person is also responsible for mentoring and coaching the team to consistently deliver a 5-Star experience to our employees, guests, partners and community. This person is responsible for being an innovator in our industry, meeting financial goals, and for continuously refining guest experience and company culture.

• Industry leading compensation + bonus program
• Comprehensive Health Plans that include, a variety of medical and dental plans, employer contribution HAS for yourself and dependents.
• Variety of Supplemental Benefit Plans for life's unknowns
• 401k with annual employer match after 12 months (ER match 25% of the first 5% contribution)
• Employer paid life Insurance throughout the length of employment
• Monthly Reward Dollars to use at various company locations.
• Paid vacation starting at 2 weeks per year
• Paid/Floating holidays for 5 major holidays
• 24 hours paid Sick Time renewed yearly
• Education Assistance Program (EdAP) for hospitality related education growth
• Employee Assistance Program (EAP) to assist with work life balance
• Management Referral Program with a $4,000 payout for qualifying management positionsPay: $80000 - $90000 / yearResponsibilities:
  • Oversee and manage the front-of-house operations, including supervising the service staff, ensuring excellent customer service, and maintaining a clean and organized dining room
  • Work closely with the kitchen staff to ensure timely and accurate food delivery, resolve customer complaints, and assist with inventory management
  • Train and mentor new hires, provide ongoing coaching and support, and manage employee schedules and time off requests
  • Develop and implement policies and procedures to improve service quality and efficiency
  • Ensure compliance with all health and safety regulations and maintain accurate records of all incidents and accidents
  • Manage restaurant inventory, including ordering supplies and managing vendor relationshipsQualifications:
    • At least 3 years of experience in restaurant management, preferably in a high-volume setting
    • Excellent communication, leadership, and problem-solving skills
    • Strong organizational skills and attention to detail
    • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
    • Flexible schedule, including the ability to work weekends and holidays as neededPhysical Demands:
      • Physical demands include light work, prolonged walking and/or standing along with the occasional exertion of up to 45lbs of force.Disclaimer:The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.We are an Equal Opportunity Employer. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.All offers are contingent upon a background check. -QualificationsSkillsRequired Front of House Management Expert Advanced Customer Service Expert Communication Skills Advanced Preferred Advanced BehaviorsRequiredDedicated: Devoted to a task or purpose with loyalty or integrity Loyal: Shows firm and constant support to a cause Leader: Inspires teammates to follow them Enthusiastic: Shows intense and eager enjoyment and interest EducationRequiredBachelors or better.ExperienceRequired3 years: Restaurant Management in a high-volume setting

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