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Chief Operating Officer

Company: Health Care / Hospitals / Clinics, Managed Care, B
Location: Burbank
Posted on: July 13, 2018

Job Description:

This is an exciting opportunity for a Chief Operating Officer (COO) and is responsible for the smooth and efficient operation of Company’s Medical Center and associated business lines. In this capacity, the COO carries responsibility for assisting in development and integration of the organizational strategic plan in concert with operations. The COO is expected to act in the absence of the Chief Executive and will exercise management responsibility over the hospital, ensuring efficient services that are designed to meet the needs of patients, physicians, the public and staff.

In addition, specific focus areas will include: Demonstrates PSJH’s values of compassion, dignity, justice, excellence and integrity to patients, caregivers, providers and visitors. Provides quality service in the performance of work assignments and duties. Directs and supervises the Departments and associated functions of all areas of responsibility. Develops short and long-term objectives, plans and strategies, which optimize the use of personnel, material resources, and information technology in an effort to meet and exceed the commitments to customers. Assists the CE in development of strategic facility plan and implementation. Develops budgets and capital requirements and assure compliance. Assists others as needed. Consults with relevant personnel and customers to determine priority areas of need in order to establish goals and plans. Coordinate services throughout the continuum. (4) Oversees activities relating to workflow, processes and procedures to assure seamless service. Effectively plans and communicates change keeping in mind the needs of the customer and all stakeholders. New hire and annual evaluations are completed in a timely manner. Learns and uses project management and workout tools to facilitate meetings, planning and problem solving processes and consensus building. Effectively prioritizes and utilizes support personnel such as the black belt and financial analyst to assure maximum effectiveness of process changes and analysis. (4) Implements systems and processes to improve patient throughput in an acute care, specifically for both inpatients and ER patients as well as throughout the post-acute continuum. Collaborates with Executive Leadership Team and others in planning, policy development and operations: Assists with the establishment of program goals and provide direction to others to attain program objectives. Develops organizational structure, plans, program guidelines, policies and procedures to support and carry out the organization’s goals and objective in collaboration with others. Ensures that appropriate services are provided which are consistent with the mission, values and goals. Handles complaints in keeping with customer service focus and values. Organizes, control, prioritize and coordinate activities to achieve program objectives. Keeps senior leaders, staff and others informed of program activities through records, documentation, reviews, meetings and communications. Oversees and coordinates all construction and capital budget items for the Medical Center, off site MOB’s and other rental properties Remains current with economic environmental changes, regulatory requirements and system and process developments. Assures appropriate staffing, productivity and competency as well as retains high performing staff. Manages all non-3rd party payer contracts, with primary focus on physician contracts and operational expense management Demonstrates a clear understanding of physician communication needs and preferences by developing strong and credible relationships with the medical staff. Oversees/facilitates the proper flow of information to assure awareness of associated policies, priorities and initiatives. Foresees and anticipates needs for informing and produces concise, clear documents. Assures staff is informed and current of organizational changes, policies and processes. Responsible for clinical ancillaries and support services as depicted in Attachment A and provides leadership to direct reports including establishing accountability and reporting criteria. Evaluates and administers rewards for performance. Completes performance evaluations in a timely manner. Facilitates effective decisions and priority setting. Delegates appropriately to allow decision making at the appropriate level. Develops an environment of mutual confidence, trust, integrity and ethics and mutual respect in support of a just culture. Assertively participates in, contributes to, and monitors the development and accountability of people. Rewards appropriately. Also ensures “ownership” and accountability. Serves as a delegate in committees or as a representative on behalf of and as requested by the Chief Executive. Accepts additional responsibility as a leader for other operations as requested. Has authority to hire, reclassify, appraise, discipline, terminate direct reports. Terminations occur in consultation with Human Resources. Required qualifications for this position include: Bachelor’s degree required. A masters' degree, or equivalent, with a healthcare focus is preferred. At least ten recent years of progressively responsible, successful experience in healthcare management/administration with the last five years in a key leadership level position (above Director). Prefer direct management responsibility within any or all of the following areas: areas of direct report, overall hospital operations management and financial analysis and budgeting. Demonstrates strong analytical skills to evaluate results through data monitoring. Experience in the use of Microsoft Office tools preferred and MediTech information systems. Demonstrates excellent communication skills both written and verbal.

Keywords: Health Care / Hospitals / Clinics, Managed Care, B, Burbank, Chief Operating Officer, Executive, Burbank, California

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