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Technical Account Manager

Company: Dejero
Location: Burbank
Posted on: August 4, 2019

Job Description:

Connectivity is critical to the success of today's organizations. It's our vision to deliver reliable connectivity anywhere.We like challenges. Solving them is what drives us. It's what defines us. We listen to our customers. We learn from them. We collaborate with them. We cultivate ideas, test them, and improve upon them. That's how we innovate. Our culture of collaboration and commitment to customer satisfaction is what sets us apart-and we know how to have fun too. We are privately held, and 'Great Place to Work' certified. Want to learn more? Reach out to our People and Culture team at careers@dejero.com!We are looking for a strong technical self-starter with a "can-do" attitude to join our team as a Technical Account Manager. Someone who pays close attention to their customers, is comfortable in the broadcast space and with satellite technology, gets pumped about working with customers face to face or remote and likes digging into details to help clients achieve their goals. This is a remote position, with > 50% travel.Key Accountabilities Recommend products, technical architecture, and operational best practicesGather market and customer requirements based on ongoing customer visitsAssist Regional Sales Managers and field sales in the creation of customer proposals (including RFP/RFI)Work closely with your team on priorities to ensure regional financial targets are metMonitor various systems, portals and databases to track customer activities and progressGive formal presentations and product demonstrations to potential customersOwner of the complete demo process. Prepare and conduct product trials and demosCreate and maintain required reports for such demos and trials and related tracking customer progress and expensesPerform competitive analysis and develop competitive positioningActively involved in preparing knowledge-based technical papersSupport marketing activities at tradeshowsAttend and present at industry forums and conventionsParticipate in post-sales technical support in a role secondary to the support organizationsPerform in field maintenance and software upgrades as neededExperience RequirementsBachelor of science or equivalent in computer science or engineering5+ years with technical experience in the Broadcast, Cable and/or telecom industriesKnowledgeable in major technical disciplines necessary for the end-to-end system design, analysis, integration, and testing of various digital video broadcast and delivery systemsStrong verbal and written communications skills with an ability to navigate and communicate at all levelsExcellent customer service skillsDeep understanding of MPEG-2, MPEG-4 H.264/AVC compression, ABR streaming video and OTT technologies including HLS, HSS, and HDSFull knowledge of ENG operationsAbility and willingness to travel > 50% as needed in assigned geographical areasWe thank all applicants for their interest; only those candidates selected for an interview will be contacted. Dejero is committed to providing a barrier free application and interview process for all candidates. Should you require accommodations due to a disability or medical condition at any point throughout the hiring process, please contact the People and Culture team by email at careers@dejero.com or by telephone at 519.772.4824.

Keywords: Dejero, Burbank , Technical Account Manager, Executive , Burbank, California

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