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Occupational Health Services Processor

Company: Frasco Inc
Location: Burbank
Posted on: May 16, 2022

Job Description:

Description:The Occupational Health Processor is responsible for placing occupational health service and drug test orders, as well as accurately processing results provided by various vendors and entering associated billing into system. The Occupational Health Processor is required to communicate by phone and email and is expected to maintain positive relationships with coworkers, applicants, clients, clinics, and labs. The Occupational Health Processor is also required to conduct Internet and database research to identify available clinic locations to schedule services.. Requirements:Responsibilities

  • Order and send ePassports and/or eCCFs to candidates and/or clients based on client instructions.
  • Ensure all information on the eCCF is accurate (test type, donor information, and expiration date)
  • Enter completed drug test/occupational health results and upload supporting documentation to the appropriate file.
  • Prioritize tasks based on time-zone and established guidelines.
  • Adhere to client requirements regarding processing orders and results.
  • Update and send expired eCCF to applicants as directed.
  • Coordinate with Customer Service to obtain requestor and location for any orphan results.
  • Monitor pending orders to ensure results are received within designated timelines.
  • Coordinate with clinics and labs to obtain missing/delayed results.
  • Enter accurate additional line-item billing when required
  • Assist department manager with creating, updating and maintaining all Occ Health Services work procedures.
  • Immediately inform Client Services Manager of any client or clinic issues or communications requiring action to determine best course of action.
  • Interface with clinics regarding issues with applicants while at clinic and escalate to Client Services Manager to determine best course of action.
    Skills/Knowledge
    • High School Diploma or equivalent
    • Able to regularly complete a designated quota of assignment
    • Strong attention to detail
    • Ability to work on multiple screens and toggle through multiple programs to perform tasks.
    • Strong written and verbal comprehension and expression skills
    • Previous experience with Microsoft Office (Outlook, Word, Excel, etc.)
    • Able to follow written procedures.
    • Being able to multi-task and shift from one process to another
      BenefitsThis position is eligible for benefits including medical, dental, and vision insurance, 401k matching, life insurance, paid time off (PTO), pre-tax flexible spending account (FSA), corporate discount programs and paid holidays. For specific details on how these benefits apply, please refer to the Frasco, Inc. Employee Handbook.
      EOE
      PM18
      PI176256931by Jobble

Keywords: Frasco Inc, Burbank , Occupational Health Services Processor, Healthcare , Burbank, California

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