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Hospital Account Manager of Valet Parking Services - Providence St. Joseph's, Burbank, CA

Company: Towne Park
Location: Burbank
Posted on: November 8, 2019

Job Description:

Driven To Serve-- and Ready to Succeed!

Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you!

No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience!

JOB SUMMARY
The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.

DUTIES AND RESPONSIBILITIES
Financial and Business Systems Management

--- Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance
--- Demonstrates the ability to improve the financial performance and profitability of the account
--- Understands the contractual agreement and recognizes ways to maximize opportunities
--- Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover
--- Manages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping
--- Ensures that forecasts, payroll and accounting reports are on time and accurate
--- Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures

Human Resources

--- Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location
--- Fosters an environment that retains talented associates
--- Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews
--- Sees that new associates get off to the right start through proper orientation and on-the-job training
--- Recognizes great performance and provides opportunities for top performers to learn and grow
--- Recognizes where the team and individual performers need to improve and properly trains and coaches
--- Identifies talent and helps develop future leaders for the organization
--- Conducts regular performance appraisals and provides feedback and coaching for all direct reports
--- Holds effective associate meetings and ensures that shift huddles happen on every shift
--- Practices positive discipline and provides accurate and timely performance documentation
--- Delegates by allocating decision making and other responsibilities appropriately and effectively

Service Management

--- Ensures that the guest/patient service experience is delivered consistently on all shifts
--- Efficiently allocates labor resources to support service delivery
--- Works with the Area/District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels
--- Understands the client's service standards and effectively integrates Towne Park's standards to complement them
--- Is knowledgeable of the client's service metrics/measurements and ensures Towne Park is helping to drive results

Client Relations Management

--- Develops cohesive working relationships with the clients' staff members
--- Maintains regular meeting rhythms and communication channels with the client and follows through on commitments
--- Knows when to be present at the site and maintains a high level of visibility
--- Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations
--- Capitalizes on opportunities to grow Towne Park's business by building client loyalty and creates a net promoter of Towne Park.

Systems and Standards

--- Fully understands and utilizes the systems provided by Towne Park to control assets and expenditures
--- Trains others or sees that they are trained to properly use the systems provided
--- Maintains a clean, neat work environment

--- Completes all tasks in a timely manner as instructed by the Area/District Manager
--- Cooperates with management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers
--- Treats clients and associates with courtesy, respect and dignity
--- Maintains strict confidentiality related to associate and client information

Safety and Risk Management

--- Understands and follows safety and security procedures
--- Practices preventative safety procedures as set forth by Towne Park
--- Reports all accidents and incidents to the Area/District Manager immediately
--- Uses only equipment trained to use and operates all equipment in a safe manner
--- Reports all potential high risk areas and safety concerns to the Area/District Manager
--- Ensures all associates have been adequately trained in safety and loss prevention procedures
--- Ensures claims are reported timely and accurately and cooperates with the Risk Management department to resolve claims
--- Consistently follows the progressive disciplinary process to hold associates accountable for at-fault claims and safety violations
--- Promptly responds to any concerns regarding workplace safety
--- Follows the procedures for reporting on-the-job injuries and works with Human Resources to effectively manage worker's compensation cases
--- Adheres to Towne Park employment and payroll policies and procedures to limit exposure to employment claims and litigation

Sales Responsibilities:

--- Maintains relationships with present client to obtain references and leads for new opportunities
--- Keeps leadership and sales teams advised on known changes to Ownership Groups/Management Companies or Brand changes
--- Advises Leadership and Sales of any changes in position at the client location. Specifically, name, where they came from, where they are going
--- Monitors existing client's business in order to be aware of and report to Area/District Manager any construction, expansion, or changes in the current business that could lead to internal growth opportunities.

KNOWLEDGE, SKILLS AND ABILITIES
--- Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines
--- Demonstrated work ethic, drive, energy, and persistence to achieve goals
--- Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations
--- Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications
--- Written and verbal communication skills to effectively address all levels within the organization
--- Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures
--- Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications
--- Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails

QUALIFICATIONS
--- Associate's degree and a minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience
--- Knowledge of general business practices including accounting, human resources and customer service
--- Must be able to drive manual transmission
--- Must have and maintain a valid driver's license and clean driving record
--- For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen

Keywords: Towne Park, Burbank , Hospital Account Manager of Valet Parking Services - Providence St. Joseph's, Burbank, CA, Healthcare , Burbank, California

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