Posted on: January 12, 2020
Position Summary: Create outstanding customer experiences through
exceptional service. Establish and maintain a safe, clean and fresh
environment that encourages our customers to return. Assist the
department manager in reaching sales and profit goals established
for the department, and monitor all established quality assurance
standards. Embrace the Customer 1 st strategy and encourage
associates to deliver excellent customer service. Demonstrate the
company's core values of respect, honesty, integrity, diversity,
inclusion and safety of others.
Essential Job Functions: --- Adhere to all local, state and federal
laws, safety and food safety regulations and company
- Promote trust and respect among associates.
- Create an environment that enables customers to feel welcome,
important and appreciated by answering questions and make
suggestions regarding products sold within the department and
throughout the store.
- Prepare and provide coffee drinks and related products
according to customer's requests using proper equipment.
- Offer product samples to help customers discover new items or
products for which they inquire about.
- Inform customers of department specials.
- Provide customers with fresh products that they have ordered in
the correct portion size (or as close as possible to the amount
ordered) to prevent shrink.
- Recommend items from within and from outside the Department to
customers to ensure they get the products they want and need.
- Use all equipment in such as the refrigerators, freezers, and
microwave and espresso machine according to company
- Prepare foods according to the food temperature logs and
- Adequately prepare, package, label and inventory ingredients in
- Regularly lift/carry 10-50 pound items.
- Check product quality to ensure freshness. Review "sell by"
dates and take appropriate action.
- Label, stock and inventory department merchandise.
- Report product ordering/shipping discrepancies to the
- Display a positive attitude and sense of urgency.
- Stay current with present, future, seasonal and special
- Adhere to all food safety regulations and guidelines.
- Ensure proper temperatures in cases and coolers are maintained
and temperature logs are maintained.
- Reinforce safety programs by complying with safety procedures
and identify unsafe conditions and notify store management.
- Practice preventive maintenance by properly inspecting
equipment and notify appropriate department or store manager of any
items in need of repair.
- Report all safety risks, issues, customer or employee accidents
and illegal activity, including: robbery, theft or fraud.
- Must be able to perform the essential functions of this
position with or without reasonable accommodation. Minimum Position
- 18 years of age
- Ability to handle stressful situations
- Effective communication skills
- Knowledge of basic math (counting, addition, and subtraction)
Desired Previous Job Experience
- Retail experience
- Second language (speaking, reading and/or writing)
Education Level: None
Required Certifications/Licenses: None
Position Type: Part-Time
Shift(s): Day; Evening
Jobs at Ralphs: At Ralphs, our people make us who we are. They are
more than just our associates, they're part of the communities we
serve. We offer a variety of exciting opportunities in every area
of our operation. Whether you want to create a fast, fun and
friendly shopping experience for customers in our stores or you
want to be part of our innovative corporate team at our
headquarters in Los Angeles, Ralphs is always looking for
outstanding associates. Our associates enjoy competitive pay and
excellent benefits, along with a positive work environment built on
mutual respect and professionalism. If you are interested in
building and advancing your career with Ralphs, we invite you to
complete an online application today.
Kroger Family of Companies employs nearly half a million associates
who serve customers in 2,796 retail food stores under a variety of
local banner names in 35 states. Our Family of Companies also
operates 2,268 pharmacies, 274 fine jewelry stores, 1,489
supermarket fuel centers and 38 food production plants in the
United States. Kroger is dedicated to our Purpose: to Feed the
Human Spirit--- by serving America through food inspiration and
uplift and creating #ZeroHungerZeroWaste communities by 2025.
Careers with The Kroger Co. and our family of companies offer
competitive wages, flexible schedules, benefits and room for
Posting Notes: CA--Burbank-- 2600 W Victory Blvd --91505 --
Ralphs--[[mfield2]]--Coffee Shop; Customer Service --Employee--
Non-Exempt -- Part-Time-- None
Keywords: Ralphs, Burbank , Coffee Clerk, Hospitality & Tourism , Burbank, California
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