Shift Supervisor

Company: Starbucks
Location: Burbank
Posted on: November 19, 2021

Job Description:

• Anticipates customer and store needs by constantly evaluating environment and customers for cues. * Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift. * Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift. * Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. * Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partnerperformance. * Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. * Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. * Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. * Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team. * Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers. * Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. * Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition. * Utilizes operational tools to achieve operational excellence during the shift. * Maintains regular and punctual attendance Summary of Experience Customer service experience in a retail or restaurant environment - 1 year Basic Qualifications * Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation * Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays * Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation * Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers * Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients * At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees Required Knowledge, Skills and Abilities * Ability to direct the work of others * Ability to learn quickly * Effective oral communication skills * Knowledge of the retail environment * Strong interpersonal skills * Ability to work as part of a team * Ability to build relationships Starbucks and its brands are an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities.''Work Location:
  • One locationJob Type: Part-timePay: From $20.62 per hourBenefits:
    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Disability insurance
    • Employee assistance program
    • Employee discount
    • Flexible schedule
    • Health insurance
    • Life insurance
    • Paid time off
    • Referral program
    • Retirement plan
    • Tuition reimbursement
    • Vision insurancePhysical Setting:
      • Bakery
      • Coffee shopSchedule:
        • 8 hour shift
        • Holidays
        • Weekend availabilitySupplemental Pay:
          • TipsCOVID-19 considerations:All customers required to wear a mask, Employees must pre screen prior to start, extra cleaning and sanitizing.Education:
            • High school or equivalent (Preferred)License/Certification:
              • Driver's License (Preferred)Shift availability:
                • Day Shift (Preferred)
                • Night Shift (Preferred)Work Location: One location

Keywords: Starbucks, Burbank , Shift Supervisor, Hospitality & Tourism , Burbank, California