Hospital Valet - Providence St. Joseph Med Ctr Burbank (Days) $15/HR + Tips
Company: Towne Park
Location: Burbank
Posted on: June 25, 2022
Job Description:
Driven To Serve - and Ready to Succeed!Working with Towne Park
offers a variety of employment opportunities for your unique career
plan! - -Whether you're a part-timer, careerist or adventurer,
Towne Park gives you the tools to learn and grow. - With business
in 50+ national markets, there's no limit to where Towne Park might
take you!No matter what you're looking for, Towne Park provides a
winning environment working alongside the brightest and friendliest
colleagues around. - Whether it's team events, giving back to the
communities where we live and work, or celebrating a Towne Park
win, you'll find a fun and welcoming work experience!JOB SUMMARYThe
Guest Service Associate is responsible for providing exceptional
customer service to guests or patients in an attentive, friendly
and efficient manner. The Guest Service Associate is responsible
for driving, parking and retrieving guest vehicles in a prompt yet
safe manner and assisting guests in and out of their vehicle during
arrival and departure.
DUTIES AND RESPONSIBILITIESGuest Service
- Maintains pleasant, friendly and professional demeanor with all
customer, co-workers, and clients
- Acknowledges and greets customer within five feet with a
professional and friendly demeanor
- Uses guest last names during interactions
- Uses salutation of the day and welcomes guests to the
location
- Practices proper Towne Park phone etiquette
- Posts up in designated areas when not completing tasks
- Runs at top speed to park and retrieve vehicles and drives
slowly and cautiously
- Assists guests with bell services and luggage storage as needed
(when applicable)
- Opens all vehicle and property doors for guests
- Assists customers with directions, taxis, reservations and
other inquiries
- Provides customers with information about outlets, meeting
rooms and/or amenities of the facility as well as main attractions
in the area
- Delivers messages, items and/or guest amenities as
requested
- Transport guests to appropriate places that are approved by the
location (when applicable)
- Explains parking rates and retrieval procedures to guests upon
arrival
Systems and Standards
- Completes all tasks in a timely manner as instructed by the
Account Manager
- Treats guests and associates with courtesy, respect and dignity
- Follows all appearance standards as set forth by Towne Park,
including complete approved pressed uniform
- Follows all attendance standards as set forth by Towne Park, as
required by the scheduling which may vary according to the needs of
the location
- Executes all terms and conditions as set forth in the Towne
Park Associate Handbook and other policies and procedures
- Maintains clean, neat work environment including all
surrounding areas of ramp, valet desk, wheel chairs, parking area,
bell carts, bell closet, trash receptacles and ash urns
- Consistently completes location on all key tags after parking
vehicle
- Calculates and collects revenue for vehicles when needed
Safety and Risk Management
- Follows site specific safety and security procedures
- Practices preventative safety procedures as set forth by Towne
Park, including safe lifting techniques
- Issues claim checks only after receiving vehicle keys and
collects claim checks from all guests prior to issuing keys
- Consistently completes and maintains all ticket information
including key tag, guest folio, location of vehicle, damage survey
and claim check receipt from all vehicles taken into the valet
system
- Reports all accidents and incidents observed on shift to Guest
Service Coordinator or Account Manager immediately
- Uses only equipment trained to use and operates all equipment
in a safe manner
- Immediately secures all keys on belt clip or in a locked key
box
- Reports all potential hazards and safety concerns to Account
Manager
KNOWLEDGE, SKILLS AND ABILITIES
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short
correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and
small group situations to guests, clients and other employees of
the organization
- Ability to add and subtract three digit numbers and to multiply
and divide with 10's and 100's; ability to perform these operations
using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
QUALIFICATIONS
- Ability to operate a manual transmission is highly
desirable
- Perform parallel parking
- Must have and maintain a valid drivers license and clean
driving record
- For insurance purposes, must be at least 18 years of age and be
able to pass a criminal background and drug screen
- Must complete the Wheelchair Safety Training course provided by
Towne Park
- If providing shuttle services, may be subject to additional
requirements
PHYSICAL DEMANDS AND WORK ENVIRONMENT - - - - - - - - - - - - - - -
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- - - - - - - - - - - - - - - -The physical demands described here
are representative of those that must be met by an associate to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
- The associate is regularly required to run; stand; walk; sit;
use hands to finger, handle, or feel objects, tools or controls;
reach with hands and arms; climb stairs; balance; stoop, kneel,
crouch or crawl; talk and hear.
- Specific vision abilities required by the job include close
vision, distance vision, color vision, peripheral vision, depth
perception, and the ability to adjust focus.
- Must be able to lift and/or move up to 50 pounds frequently and
up to 75 pounds occasionally. Must be able to push and pull 75
pounds frequently and 100 pounds occasionally.
- Must be able to push and pull (on wheelchair) 100 to 350 pounds
frequently over considerable distances
- Working flexible schedules and extended hours are sometimes
required.
Keywords: Towne Park, Burbank , Hospital Valet - Providence St. Joseph Med Ctr Burbank (Days) $15/HR + Tips, Hospitality & Tourism , Burbank, California
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