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Customer Service / Account Representative (full-time)

Company: Frasco Inc
Location: Burbank
Posted on: September 2, 2018

Job Description:

FRASCO INC. is looking for a full-time Customer Service Representative to support our Profiles team!ABOUT US: Frasco Profiles, a division of Frasco, Inc. offers employment background screening, drug testing, fitness for duty physical exams, Form I-9/E-Verify services, and assessment testing to organizations both nationwide and internationally. Compliance, service, speed and customizable, robust technology platforms. Frasco Profiles is laser-focused on ensuring that the information we provide is 100% legally compliant and easy to use.Profiles ensures protection for all sensitive consumer information employing SSAE16 certified data security measures.Frasco seeks a qualified candidate as a Customer Service Representative located in our corporate offices in Burbank, CA. This is a fast paced Customer Service Department that provides support to clients and consumers by telephone, email and Live Chat. Must be upbeat, enjoy a busy environment, and truly like helping people.Due to clientele, employees must have excellent written and verbal English skills and be comfortable speaking with individuals in all types of positions and industries.If you are looking for a career opportunity and want to join a company that is rapidly growing, look no more! Come join the Frasco Profiles team, a professional, friendly and dynamic group with strong commitment to teamwork, ethics, performance and superior customer service!This is an Hourly, Non-Exempt position; Monday through Friday. Essential job functions include, but are not limited to:

  • Answer in-bound phone calls and emails from clients and consumers (approximately 20 calls per day)
  • Place out-bound calls to clients and consumers
  • Communicate with clients and consumers via email throughout the day
  • Participate in a Live Chat environment
  • Run various reports to monitor work in progress
  • Troubleshoot delays, working collaboratively with various departments & employees
  • Review consumer reports over the phone with clients and consumers
  • Work with applicants to resolve disputes regarding reports
  • Provide demonstrations of website
  • Various associated administrative tasks as assigned.

    Candidates must have:
    • Type minimum 50 wpm
    • Strong Computer Skills (database environment)
    • Proficient in Microsoft Word & Excel, file encryption, storage and transfer
    • Excellent English Grammar (spoken and written)
    • Bilingual (Spanish) helpful but not required
    • Strong Internet navigation skills
    • Organized and Self Directed
    • Enjoy a fast-paced environment
    • Chat experience preferredStart your career with a leader in the investigations industry that is financially stable, is experiencing growth, and whose history spans over 50 years! All replies will remain confidential. Compensation: $15 - $16/hour commensurate with education and experience.PM18 PI104126751

      Keywords: Frasco Inc, Burbank , Customer Service / Account Representative (full-time), Hospitality & Tourism , Burbank, California

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