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Desktop Analyst

Company: Tentek, Inc.
Location: Burbank
Posted on: March 21, 2020

Job Description:

Technical Support Engineers (TSEs) interact with department management, animation production crews and other supporting departments to provide second tier technical support to the business unit. TSEs work closely with our technology vendors and our department s production help desk technical coordinators to resolve multi-platform software and hardware problems for production, development and administrative users. Participates in researching, testing and implementing optimized technical solutions for production users. Multi-platform computer system management (Linux UNIX, Apple OS X and Windows) o Administration o Security policy access rights o Imaging o Remote control o Customization o Application support Leverages array of software utilities to troubleshoot and streamline department services. Understands production workflows and timelines. Measure, calibrate and validate color reference displays and OS parameters to meet DTVA production requirements. Performs miscellaneous technical special projects as assigned by department management. The ability to write light weight scripts for automating processes is a plus. Participates in hardening new solutions for production solutions. Qualifications Bachelor s degree in a technical discipline. Must be able to follow directions and procedures. 3 to 5 years of experience working with (advanced troubleshooting and configuration experience) Linux or UNIX, Mac OS and Microsoft Windows based systems in a network environment. 3 to 5 years of experience working with computer graphics media applications 3 to 5 years in supporting computer systems in a large company enterprise environment. 3 to 5 years of experience working with network management and administration utilities in TCPIP networking environment. Able to communicate technical information effectively both written and verbally. Ability to work in a fast pace, production critical team environment. Must have a strong customer service orientation and have the ability to work with a diverse user community. Must be well organized and detailed oriented.

Keywords: Tentek, Inc., Burbank , Desktop Analyst, IT / Software / Systems , Burbank, California

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