Field Service Engineer (Entry, Intermediate & Sr.) - Burbank, CA
Company: Evertz
Location: Burbank
Posted on: February 20, 2021
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Job Description:
As the first and often the most frequent point of contact for
our clients, you will have the greatest opportunity to influence
the client's perception of Evertz. This position is a challenging
mix that combines technical know-how and customer service in
regards to inquiries regarding products, installations and
systems.Responsibilities:* Respond and provide technical direction
to customers regarding operational issues, firmware upgrades and
general maintenance* Assess the customer's product application,
troubleshoot and diagnosis issues through research and/or
re-creation to determine the root cause* Recommend solutions
utilizing various levels of technical language appropriate to the
customer in a timely, clear and professional manner* Maintain a
communication link between customer service and other departments
by partnering to resolve customer issues and communicating customer
feedback to aid in design changes including customer "feature
requests" to product managers* Support the development of product
communications by generating or authoring customer guides and
provide the technical writing group with information including
Pinouts, FAQ, Application notes, Best Practices and customer
product or system configuration and product integration with other
manufacturer's products* Install product(s) or systems at customer
sites and delivering training to customers in-house or
abroadQualifications:* Electrical, Electronic, or Computer
Electronic Technician Diploma required* Direct experience with
Server Hardware, Linux OS and Network setup is an asset* Similar
experience will be considered an asset* Unparalleled desire to help
the customer and deliver service excellence* Passion for technology
and learning new software and hardware products* Strong verbal and
written communication skills* Self driven with a desire to add
value to an energetic team* Problem-solving ability and able to
react to changing situations* Ability to multi-task in a fast-paced
environment* Must be eligible for international travel and be able
to work alone with little or no supervision* 1-2 years experience
working with broadcast/post-production products would be an asset*
Must have a valid driver's licenseLocation: Burbank,
CaliforniaAbout:Evertz Microsystems (TSX:ET) is a leading global
manufacturer of broadcast equipment and solutions that deliver
content to television sets, on-demand services, WebTV, IPTV, and
mobile devices (like phones and tablets). Evertz has expertise in
delivering complete end-to-end broadcast solutions for all aspects
of broadcast production including content creation, content
distribution and content delivery. Considered as an innovator by
their customers, Evertz delivers cutting edge solutions that are
unmatched in the industry in both hardware and software. Evertz
delivers products and solutions that can be found in major
broadcast facilities on every continent. Evertz' customer base also
includes telcos, satellite, cable TV, and IPTV providers. With over
1500 employees, that include hardware and software engineers,
Evertz is one of the leaders in the broadcast industry. Evertz has
a global presence with offices located in: Canada, United States,
United Kingdom, Germany, United Arab Emirates, India, Hong Kong,
China, Singapore, and Australia. Evertz was named one of Canada's
50 Best Managed Companies, which recognizes excellence in
Canadian-owned and Canadian-managed companies. Canada's 50 Best
Managed Companies identifies Canadian corporate success through
companies focused on their core vision, creating stakeholder value
and excelling in the global economy.Powered by JazzHRILMbMO
Keywords: Evertz, Burbank , Field Service Engineer (Entry, Intermediate & Sr.) - Burbank, CA, IT / Software / Systems , Burbank, California
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