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Information Technology Support Specialist

Company: Blu Digital Group (fka BluFocus)
Location: Burbank
Posted on: May 2, 2021

Job Description:

The IT Technology Support Specialist will monitor and maintain the computer systems and networks of an Blu Digital Group. He/She will provide technical assistance and support to employees.

  • Install and manage the configuration and operation of Mac and Windows hardware and operating systems
  • Setup and configure systems for new and existing employees
  • Upgrade systems and processes as required for enhanced functionality and security issue resolution
  • Install new systems within facility as/when needed
  • Setting up accounts for new users
  • Repairing and replacing equipment as necessary
  • Testing new technology
  • Provide technical assistance with computer hardware and software
  • Resolve issues for staff via phone, in person, or electronically
  • Log bugs and enhancement requests
  • Perform hardware and software installations, configurations and updates as needed
  • Resolve technical issues in a timely manner using available resources within the company
    • Proven experience as IT coordinator or similar role
    • Understanding of cloud-based services, i.e., Google Suite, Slack, etc.
    • Experience in network management and help desk support is appreciated
    • Solid knowledge of IT systems and applications
    • Understanding of TCP/IP protocols and LAN/WAN configuration
    • Ability to troubleshoot and repair issues
    • Strong communication and interpersonal skills
    • Great attention to detail
    • Excellent organizational and coordination abilities
    • Exceptional attention to detail
    • Highly motivated, competent and looking to learn and grow
    • Strong problem-solving skills and experience troubleshooting hardware and software issues
    • Strong Oral and Written communication skills
    • 2+ years of systems administration experience in multi-platform environments (Windows/Mac/Linux)
    • Solid understanding of Windows Server 2008/2012/2016
    • Experience with direct/network-attached storage devices
    • Experience with virtualization technology such as VMware running in a production environment.
    • Knowledge of network architectures, protocols and security fundamentals
    • MCSA or MCSE certifications a plus.
    • BA/BS in computer science or equivalent education desired but will consider hands on/real world experience

Keywords: Blu Digital Group (fka BluFocus), Burbank , Information Technology Support Specialist, IT / Software / Systems , Burbank, California

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