Field Service Technician - Northern Los Angeles
Company: Stryker
Location: Burbank
Posted on: January 27, 2023
Job Description:
Why customer service at Stryker?Are you interested in making a
difference in healthcare by assisting sales reps and building
relationships with customers? As a member of our customer services
team, that is exactly what you will do! Here, you will be a part of
a dynamic and supportive team that provides solutions to our
customers in their time of need.We are proud to be named one of the
Worlds Best Workplaces and a Best Workplace for Diversity by
Fortune Magazine! Learn more about our award-winning organization
by visiting stryker.comOur benefits include bonuses; commissions;
healthcare; insurance benefits; retirement programs; stock based
plans; paid time off plans; family and parenting leaves; tuition
reimbursement; wellness programs; onsite fitness centers and
cafeterias; discount purchase programs; and service and performance
awards not to mention various social and recreational
activities.What You Will Do:A Field Service Technician will spend
the majority of their time in four key areas:
- Traveling between hospitals based on assignment of service
requests.
- Troubleshooting and resolving customer and product issues.
- Building positive relationships with Stryker customers
- Documenting service results in order to maintain accurate
quality records.The environment and culture for this role is
fast-paced and youll constantly be on the go. It requires the
ability to solve complex problems while maintaining strong
relationships with our customers and sales representatives. Through
time as a Field Service Technician, the foundation is laid to
follow multiple career paths including engineering, project
management, and leadership. The person in this role should love to
solve problems. Candidates must be willing to spend most weekdays
traveling, be capable of successfully communicating with our
customers, and have strong documentation skills.Who We Want:
- Challengers: People who seek out the hard projects and work to
find the right solutions
- Teammates: Partners who listen to ideas, share thoughts and
work together to move the business forward
- Effective Communicators: Partners who will work with surgeons,
hospital staff, nurses and biomedical personnel
- Game Changers: People who are not afraid to raise the bar
- Customer-Oriented Achievers: Representatives with an
unparalleled work ethic and customer-focused attitude who bring
value to their performance objectivesKnowledge & Skill
Requirements:
- Willing to work overtime and overnight per the customers
specified need.
- Strong interpersonal and communication skills.
- Ability to work independently in a fast-paced environment and
often stressful working conditions.
- Highly organized and able to prioritize tasks.
- Special attention to details.
- Ability to present ideas and results in logical manner.
- Experience with highly sensitive customer interactions and an
understanding of the importance of customer relations.
- Must be self-motivated, self-reliant and able to work with
little supervision.
- Must have an outstanding driving record.
- Must have near visual acuity (corrected) color vision,
mobility, bending, standing, stooping, and finger dexterity.
- Strong time management skills, ability to manage multiple
functions and adhere to daily deadlines.
- Ability to exert up to 75lbs of force occasionally and/or up-to
20lbs of force to constantly move objects.
- Ability to remain standing and/or walking for an extended
period of time.
- Maintain professional appearance, work ethic, and attitude
required by Stryker and our customers.
- Proficient in Microsoft Office Applications.
- Experience interpreting service bulletins, user manuals, and
other technical manuals, drawings, etc.
- Excellent teamwork, coordination and collaboration
skills.Education & Qualifications Preferred:
- Bachelors degree in a technical field preferred.
- 3-5 years of related experience in the field of medical
equipment, operating rooms, central sterile or biomedical
experience preferred.
- Extensive experience electro-mechanical equipment installations
a plus.
- Knowledge of UL/ETL/IED/FDA/TUV standards and how they apply to
product designs preferred.COVID-19 vaccination requirementsStryker
is driven to work together with our customers to make healthcare
better. Employees and new hires in sales and field roles that
require access to customer accounts as a function of the job may be
required, depending on customer requirements, to obtain the
COVID-19 vaccination as an essential function of their role.Know
someone at Stryker?Be sure to have them submit you as a referral
prior to applying for this position. Learn more about our employee
referral program at https://careers.stryker.com/referrals/About
StrykerStryker is one of the worlds leading medical technology
companies and, together with our customers, is driven to make
healthcare better. We offer innovative products and services in
Orthopaedics, Medical and Surgical, and Neurotechnology and Spine
that help improve patient and hospital outcomes.We are proud to be
named one of the Worlds Best Workplaces and a Best Workplace for
Diversity by Fortune Magazine! Learn more about our award-winning
organization by visiting stryker.com
Keywords: Stryker, Burbank , Field Service Technician - Northern Los Angeles, IT / Software / Systems , Burbank, California
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