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Field Service Technician - Northern Los Angeles

Company: Stryker
Location: Burbank
Posted on: January 27, 2023

Job Description:

Why customer service at Stryker?Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.We are proud to be named one of the Worlds Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.comOur benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards not to mention various social and recreational activities.What You Will Do:A Field Service Technician will spend the majority of their time in four key areas:

  • Traveling between hospitals based on assignment of service requests.
  • Troubleshooting and resolving customer and product issues.
  • Building positive relationships with Stryker customers
  • Documenting service results in order to maintain accurate quality records.The environment and culture for this role is fast-paced and youll constantly be on the go. It requires the ability to solve complex problems while maintaining strong relationships with our customers and sales representatives. Through time as a Field Service Technician, the foundation is laid to follow multiple career paths including engineering, project management, and leadership. The person in this role should love to solve problems. Candidates must be willing to spend most weekdays traveling, be capable of successfully communicating with our customers, and have strong documentation skills.Who We Want:
    • Challengers: People who seek out the hard projects and work to find the right solutions
    • Teammates: Partners who listen to ideas, share thoughts and work together to move the business forward
    • Effective Communicators: Partners who will work with surgeons, hospital staff, nurses and biomedical personnel
    • Game Changers: People who are not afraid to raise the bar
    • Customer-Oriented Achievers: Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their performance objectivesKnowledge & Skill Requirements:
      • Willing to work overtime and overnight per the customers specified need.
      • Strong interpersonal and communication skills.
      • Ability to work independently in a fast-paced environment and often stressful working conditions.
      • Highly organized and able to prioritize tasks.
      • Special attention to details.
      • Ability to present ideas and results in logical manner.
      • Experience with highly sensitive customer interactions and an understanding of the importance of customer relations.
      • Must be self-motivated, self-reliant and able to work with little supervision.
      • Must have an outstanding driving record.
      • Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
      • Strong time management skills, ability to manage multiple functions and adhere to daily deadlines.
      • Ability to exert up to 75lbs of force occasionally and/or up-to 20lbs of force to constantly move objects.
      • Ability to remain standing and/or walking for an extended period of time.
      • Maintain professional appearance, work ethic, and attitude required by Stryker and our customers.
      • Proficient in Microsoft Office Applications.
      • Experience interpreting service bulletins, user manuals, and other technical manuals, drawings, etc.
      • Excellent teamwork, coordination and collaboration skills.Education & Qualifications Preferred:
        • Bachelors degree in a technical field preferred.
        • 3-5 years of related experience in the field of medical equipment, operating rooms, central sterile or biomedical experience preferred.
        • Extensive experience electro-mechanical equipment installations a plus.
        • Knowledge of UL/ETL/IED/FDA/TUV standards and how they apply to product designs preferred.COVID-19 vaccination requirementsStryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.Know someone at Stryker?Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/About StrykerStryker is one of the worlds leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.We are proud to be named one of the Worlds Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Keywords: Stryker, Burbank , Field Service Technician - Northern Los Angeles, IT / Software / Systems , Burbank, California

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