Field Service Engineer (Entry, Intermediate & Sr.) - Burbank, CA
Company: Evertz Microsystems Limited
Location: Burbank
Posted on: March 13, 2023
Job Description:
As the first and often the most frequent point of contact for
our clients, you will have the greatest opportunity to influence
the client's perception of Evertz. This position is a challenging
mix that combines technical know-how and customer service in
regards to inquiries regarding products, installations and systems.
-Responsibilities:
- Respond and provide technical direction to customers regarding
operational issues, firmware upgrades and general maintenance
- Assess the customer's product application, troubleshoot and
diagnosis issues through research and/or re-creation to determine
the root cause
- Recommend solutions utilizing various levels of technical
language appropriate to the customer in a timely, clear and
professional manner
- Maintain a communication link between customer service and
other departments by partnering to resolve customer issues and
communicating customer feedback to aid in design changes including
customer "feature requests" to product managers
- Support the development of product communications by generating
or authoring customer guides and provide the technical writing
group with information including Pinouts, FAQ, Application notes,
Best Practices and customer product or system configuration and
product integration with other manufacturer's products
- Install product(s) or systems at customer sites and delivering
training to customers in-house or abroadQualifications:
- Electrical, Electronic, or Computer Electronic Technician
Diploma required
- Direct experience with Server Hardware, Linux OS and Network
setup is an asset
- Similar experience will be considered an asset
- Unparalleled desire to help the customer and deliver service
excellence
- Passion for technology and learning new software and hardware
products
- Strong verbal and written communication skills
- Self driven with a desire to add value to an energetic
team
- Problem-solving ability and able to react to changing
situations
- Ability to multi-task in a fast-paced environment
- Must be eligible for international travel and be able to work
alone with little or no supervision
- 1-2 years experience working with broadcast/post-production
products would be an asset
- Must have a valid driver's licenseWhat we offer:
- Competitive total compensation package
- Comprehensive Benefit Plan
- Company contributed 401k Plan
- Work-life balance
- Career progression
- Casual work environmentAbout Evertz:Evertz Microsystems
(TSX:ET) is a leading global manufacturer of broadcast equipment
and solutions that deliver content to television sets, on-demand
services, WebTV, IPTV, and mobile devices (like phones and
tablets). Evertz has expertise in delivering complete end-to-end
broadcast solutions for all aspects of broadcast production
including content creation, content distribution and content
delivery.Considered as an innovator by their customers, Evertz
delivers cutting edge solutions that are unmatched in the industry
in both hardware and software. Evertz delivers products and
solutions that can be found in major broadcast facilities on every
continent. Evertz' customer base also includes telcos, satellite,
cable TV, and IPTV providers.With over 1700 employees, that include
hardware and software engineers, Evertz is one of the leaders in
the broadcast industry. Evertz has a global presence with offices
located in: Canada, United States, United Kingdom, Germany, United
Arab Emirates, India, Hong Kong, China, Singapore, and Australia.
Evertz was named one of Canada's 50 Best Managed Companies, which
recognizes excellence in Canadian-owned and Canadian-managed
companies. Canada's 50 Best Managed Companies identifies Canadian
corporate success through companies focused on their core vision,
creating stakeholder value and excelling in the global
economy.Evertz makes certain there is an equal employment
opportunity for all employees and applicants for employment,
including persons with disabilities. In compliance with AODA,
Evertz will strive to provide accommodation to persons with
disabilities in the recruitment process upon request. If you are
selected for an interview and you require accommodation due to a
disability during the recruitment process, please notify Human
Resources upon scheduling your interview.Thank you for considering
a career with Evertz!When you apply to a job on this site, the
personal data contained in your application will be collected by
Evertz Microsystems Ltd ("Controller"), which is located at 5292
John Lucas Drive, Burlington, Ontario, Canada and can be contacted
by emailing privacy@evertz.com. Controller's data protection
officer is Nadiera Toolsieram, who can be contacted at
privacy@evertz.com. Your personal data will be processed for the
purposes of managing Controller's and its' subsidiaries' and
affiliates' recruitment related activities, which include setting
up and conducting interviews and tests for applicants, evaluating
and assessing the results thereto, and as is otherwise needed in
the recruitment and hiring processes. Such processing is legally
permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General
Data Protection Regulation) as necessary for the purposes of the
legitimate interests pursued by the Controller, which are the
solicitation, evaluation, and selection of applicants for
employment.A complete privacy policy can be found at
https://evertz.com/contact/privacy/Your personal data will be
retained by Controller as long as Controller determines it is
necessary to evaluate your application for employment. Under the
GDPR, you have the right to request access to your personal data,
to request that your personal data be rectified or erased, and to
request that processing of your personal data be restricted. You
also have to right to data portability. In addition, you may lodge
a complaint with an EU supervisory authority.Powered by JazzHR
Keywords: Evertz Microsystems Limited, Burbank , Field Service Engineer (Entry, Intermediate & Sr.) - Burbank, CA, IT / Software / Systems , Burbank, California
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