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technical specialist

Company: Entertainment Partners
Location: Burbank
Posted on: June 6, 2018

Job Description:

At Entertainment Partners we help to power--Oscar-winning films, Emmy-winning shows, and Clio-winning commercials. Feel the--satisfaction of doing work that directly impacts the most exciting industry in--the world while fostering a work environment with the nimbleness of a start-up--but the stability of a blue chip. EP is poised to redefine and evolve the--back-office processes of the entertainment community with security at the core--of what we do.

Are you looking for the next opportunity to--revolutionize an industry? If so....

We are targeting a Staff Technical Specialist--to become a member of SmartStart and Scenechronize/SmartHub launch team, this--position will work with their senior counterparts to gather customer--requirements and drive the technical aspects of setting a client up with some--of our core EP Technology on some of EP's premier, industry-changing software--products. Become an advocate for by learning the functionality and benefits of--the products and contributing by means of technical aptitude to the successful--adoption of our systems by clients.




  • Create set-ups in--different coding languages (Javascript and YAML) of the SmartStart system--customized to individual client needs.
  • Understand the--SmartStart and Scenechronize/SmartHub system, its capabilities and service, and--effectively communicate all offerings to clients.
  • Share responsibilities--of incoming phone and email client communications, troubleshoot client--challenges, and brainstorm with other team members on solutions to client--issues in a timely manner.
  • Partner with Product Team--(Product Management, Development and QA) to ensure correct setups and be up to--date with product roadmap.
  • Ensure set-ups are--functionally accurate, ongoing usage of the product is correct, and provide--answers to general product questions.
  • As an integral part of--the core team will participate in team meetings to discuss successes/failures--of projects and offer suggestions for improvements.
  • Utilize Salesforce as a--CRM tool and run accurate and timely reports out of the system.
  • Create and manage--various databases for periodic client-facing communications.


    • Must--have experience using MS Word, Excel, Power point, and a CRM such as Salesforce.
    • Must--have experience writing in coding language's (Javascript, HTML and YAML).
    • Must--have excellent organizational skills, attention to detail, and communication--skills.

      • Entry--level experience with coding languages (Javascript, HTML and YAML).
      • Understanding--of Code Repository systems.
      • Comfortability--communicating with high profile clients on a daily basis.
      • Bachelor's--Degree in Computer Science, General Business, Marketing, Communications or--equivalent line of study preferred.
      • Preferred:--Experience working in the production industry or equivalent experience.


        Keywords: Entertainment Partners, Burbank, technical specialist, IT / Software / Systems, Burbank, California

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