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Procurement Service Agent in Burbank, CA

Company: Amdocs
Location: Burbank
Posted on: December 8, 2018

Job Description:

Job ID: 67229

Required Travel :Minimal

Managerial - No
Who are we?

If you're a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future. From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected. We make sure that when you watch a video on YouTube, message friends on SnapChat or send your images on Instagram, you get a great service anytime, anywhere, and on any device. We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.

Role Overview

Operations Service Agent will act as a Procure to Pay (P2P) process liaison to Amdocs internal company customers and vendors to ensure efficient, effective and excellent service standards:



  • Provide process facilitation and challenges resolution
  • Respond efficiently to internal customer and vendors inquiries and maintain high satisfaction
  • Work in accordance to purchasing and finance global policies and standards

    What will your job look like?



    • Translation of the companies' requestors purchasing need to purchase request and work with the relevant parties in order to promote the request process in the most accurate way
    • Open a purchase order according to the instructions and procedures
    • Track invoice approval process and confirm payment completion
    • Identify, assess and solve complex business problems across the P2P function, where analysis of situations or data requires an in-depth evaluation of variable factors, escalations
    • Follow and implement procurement & finance strategic guidelines, standards and controls

    • Build and develop a strong partnership with our internal company procurement partners
    • Provide Global Procurement reporting and analytics
    • Coordinate with global functions to ensure support various localizations need
    • Operate within and in accordance with help-desk published service level agreements

      All you need is...



      • At least 2 years of experience in Procure to Pay processes, within global companies
      • Functional knowledge of the Procure to Pay lifecycle
      • P2P business process/operations experience within a shared service center environment
      • SAP MM and FI modules knowledge & experience
      • Excellent communication (verbal and written), facilitation and interpersonal skills
      • Demonstrated ability to interface effectively with Senior Management
      • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
      • Ability to work independently and manage multiple projects/assignments/responsibilities in a fast-paced environment
      • Highly motivated and ability to thrive in a fast-paced, high energy and demanding team-oriented environment
      • Demonstrated leadership, teamwork and collaboration in a professional setting

        Why you will love this job:



        • You will have an opportunity to work in a growing global organization, in a dynamic environment.
        • You will have an important role in supporting business activities.



          Nearest Major Market: Los Angeles

          Keywords: Amdocs, Burbank , Procurement Service Agent in Burbank, CA, IT / Software / Systems , Burbank, California

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