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Technical Support Engineer (Mid)

Company: Prosum
Location: Burbank
Posted on: March 2, 2019

Job Description:

Job Summary Technical Support Engineers (TSEs) for our client will interact with department management, animation production crews and other supporting departments to provide second tier technical support to the company's business unit. Specific duties and responsibilities for the role include Participates in researching, testing and implementing optimized technical solutions for production users. MACWindows environment o Administration o Security policyaccess rights o Imaging o Remote control o Customization o Application support Qualifications for the Role Bachelorrsquos degree in a technical discipline. Must be able to follow directions and procedures. 3 to 5 years of experience working with (advanced troubleshooting and configuration experience) Linux or UNIX, Mac OS and Microsoft Windows based systems in a network environment. 3 to 5 years of experience working with computer graphicsmedia applications 3 to 5 years in supporting computer systems in a large companyenterprise environment. 3 to 5 years of experience working with network management and administration utilities in TCPIP networking environment. Able to communicate technical information effectively ndash both written and verbally. Ability to work in a fast pace, production critical team environment. Must have a strong customer service orientation and have the ability to work with a diverse user community. Must be well organized and detailed oriented.

Keywords: Prosum, Burbank , Technical Support Engineer (Mid), IT / Software / Systems , Burbank, California

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