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IT Helpdesk Specialist

Company: IYUNO Media Group
Location: Burbank
Posted on: December 4, 2019

Job Description:

Job SummaryThe IT Helpdesk Specialist is responsible for providing technical assistance and support related to computer systems, hardware, and software. Candidates must be able to respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.Responsibilities:Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Respond to queries either in person or over the phone.Write training manuals.Train computer users.Maintain daily performance of computer systems.Respond to email messages for customers seeking help.Ask questions to determine nature of problem.Walk customer through problem-solving process.Install, modify, and repair computer hardware and software.Clean up computers.Run diagnostic programs to resolve problems.Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.Install computer peripherals for users.Follow up with customers to ensure issue has been resolved.Gain feedback from customers about computer usage.Run reports to determine malfunctions that continue to occur.Skills and Qualifications:Ability to diagnose and resolve basic technical issuesProficiency in EnglishExcellent communication skillsCustomer-oriented and cool-temperedOffice 365 and G-Suite Experience is a plusKnowledge of Backup and Archive software is a plus.Education:Minimum high school diplomaSome college or associate degree in Information TechnologyExperience: - - - -Minimum 2 years in an Information Technology or Tech Support role

Keywords: IYUNO Media Group, Burbank , IT Helpdesk Specialist, Other , Burbank, California

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