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Systems Support Specialist

Company: Insomniac Games
Location: Burbank
Posted on: January 14, 2020

Job Description:

Insomniac Games is looking for front line help for our IT group. This role provides first and second level PC user support for both hardware and software. Our Systems Support Specialist is responsible for all aspects of help desk support and technical assistance to address a wide variety of user issues. If you are looking for a challenging, never the same day twice kind of role -- this is for you! Read on! Essential Duties and Responsibilities include the following:

  • Answers all incoming user issues/problems; issues will range from basic application support (Microsoft Windows, Office), to specific application support (Maya, internal tools), as well as PC Hardware issues/requests (upgrade PC, upgrade operating systems, upgrade peripherals) and network issues
  • Manages PC Hardware; responsibilities include the following:
    • Evaluation and recommendation of parts included in our PC standards Design of our PC requirements, including specialty PCs Deployment planning Equipment Purchases
    • Manages PC Software
      • Administrates subscription software applications including (but not limited to) Adobe, Microsoft, and Slack. Software maintenance purchasing as assigned
      • Administrates LogMeIn PC management software
        • Hardware and Software Inventory Tracking Alert management Anti-Virus management
        • Provides input on budget needs for desktop PC and software
        • Troubleshoot PC performance issues
        • Assist with setting up, tracking, and deploying publisher's proprietary hardware such as Development kits and Test kits
        • Responsible for installing and troubleshooting publisher's proprietary software (e.g. SN Systems Target manager, Debugger, etc.)
        • Other duties may be assigned Education and/or Experience:
          • Bachelor's degree from a four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience.
          • Knowledge of general development software; Microsoft Word, Excel, Exchange, Project and Access; MySql, Vmware Vcenter, WhatsupGold.
          • Knowledge of designing and troubleshooting network systems; security products and systems; security investigations; data storage management and backup and workstation support. Other Skills: Well organized, detail oriented, self-motivated, team player, project management, and time management Physical Demands for this role are: The employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to sit and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places and vibration. The noise level in the work environment is usually quiet. Should be noted, noise level will be subject to higher noise output in main server room. While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock. If this sounds like the opportunity for you -- please apply. Use the link above and submit your resume. We look forward to hearing from you- thanks!

Keywords: Insomniac Games, Burbank , Systems Support Specialist, Other , Burbank, California

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