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Training Delivery Specialist AMERA

Company: Avid Technology
Location: Burbank
Posted on: January 14, 2020

Job Description:

About Avid:

Avid delivers the most open and efficient media platform, connecting content creation with collaboration, asset protection, distribution, and consumption. Avid s preeminent customer community uses Avid s comprehensive tools and workflow solutions to create, distribute and monetize the most watched, loved and listened to media in the world from prestigious and award-winning feature films to popular television shows, news programs and televised sporting events, and celebrated music recordings and live concerts. With the most flexible deployment and pricing options, Avid s industry-leading solutions include Media Composer , Pro Tools , Avid NEXIS , MediaCentral , iNEWS , AirSpeed , Sibelius , Avid VENUE , Avid FastServe , Maestro , and PlayMaker .
Our digital audio and video solutions continue to revolutionize the art of creative storytelling, and have earned us hundreds of awards, including two Oscar statuettes, a Grammy , and 16 Emmys . For more information about Avid solutions and services, visit www.avid.com, connect with Avid on Facebook, Instagram, Twitter, YouTube, LinkedIn, or subscribe to Avid Blogs.

Job Summary:

The Training Delivery Specialist is responsible for our customers success and satisfaction by planning and supporting the delivery of Avid training classes throughout the Americas.

Responsibilities & Duties:

* Under the direction of the Learning Services Manager (Americas), plan, schedule and support the delivery of training classes live at Avid offices and on-site at customer facilities, or delivered remotely online. These classes are part of Avid s various certification programs, including Avid Certified Instructor, Avid Certified Support Representative, Avid Certified Administrator, and more.

* Coordinate the activities of both internal and contracted instructors to teach the classes and submit the required documentation to complete each engagement.

* Support the operation of all classes in the Burbank office, including setup before class and clean-up after. Moderate lifting is required.

* Track, manage and maintain all classroom training equipment and supplies, including computers (software and OS installs and updates), audio and video projection systems, miscellaneous peripherals, courseware, etc. Efficient operation begins with good organization.

* Be present for all classes run at the Burbank office, a friendly point of contact for all customers and the principal support resource for contract instructors. You will also monitor the customer experience, in person and through surveys, constantly looking for opportunities to delight our customers.

* Enter data and maintain accurate records of business operations and customer interactions using Avid s business management systems, including Salesforce, Microsoft Excel, etc. Work with Learning Services Manager to prepare and collate data for reporting purposes on the ALP business across AMER, as needed.

* Work both collaboratively and independently as part of a small, distributed team to provide day-to-day support for new and existing partners in the U.S., Canada and Latin America, answering requests for information via email and phone.

* Liaise with Training Operations and Avid Finance, as needed, to deliver high quality support to our Learning Partner Community.

Qualifications & Skills:

* College degree, with a minimum 5 years work experience in a similar role. Experience would ideally include in a professional training organization, conference or event planning, and general project management.

* Friendly and upbeat, you like working with and being around people, and love to provide customers with an outstanding experience. Experience in customer-facing positions a must.

* A team player, but also self-motivated, you are able to work independently with limited supervision.

* Excellent business awareness and communication skills. Good at connecting the dots.

* Power user of the Microsoft Office suite, especially Outlook for efficient email communications, and Excel, for project management, task and expense tracking.

* Experience with SalesForce or other CRM systems.

* Technical aptitude with both Mac and Windows systems. You are comfortable troubleshooting basic computer hardware and software issues, or a willingness to learn.

* Experience with Avid s creative software and/or enterprise systems, strongly preferred.

* You are bilingual, fluent in written and spoken English and Spanish, strongly preferred.

Avid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#LI-DNP

Keywords: Avid Technology, Burbank , Training Delivery Specialist AMERA, Other , Burbank, California

Click here to apply!

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