Executive Support Specialist V
Company: Indotronix International Corporation
Posted on: January 16, 2020
Title: Executive Support Analyst
Location: Burbank, CA
The Executive Support Analyst is responsible for the overall
technology needs of Executives with roles essential to the
day-to-day operations of the Company.. . The Executive Support
Analyst provides priority response and resolution for all reported
technology issues.. .
Respond rapidly to all requests reported via telephone, email or
support ticket. Triage and take ownership of a wide array of
requests. Document and report on all work performed on behalf of
customers. Acquire, stage, and deploy computers, printers,
software, and peripherals. Maintain accurate inventory and support
records. Work with service providers to expedite and resolve issues
impacting productivity. Produce verbal and written status reports
with emphasis on high-profile issues. Adhere to company and
business unit policies and standards. Establish and maintain
relationships with service providers, manufacturers, resellers and
contractors. Exercise discretion as appropriate. Proactively
monitor, assess and address support requirements. Create system and
support documentation as required.
Well-developed sense of urgency. Enthusiasm, resilience, and a
positive attitude. Maintain a professional appearance. Enjoy
working on a team and comfortable sharing responsibilities.
Superior customer service and people skills. Must be an exceptional
communicator. Field experience supporting a variety of technologies
and services (see below). Advanced technical abilities including
solid troubleshooting skills applicable to Windows, Apple, and
virtual operating systems. Strong networking knowledge with an
emphasis on TCP/IP protocol, Microsoft Exchange,and Active
Directory. Work and complete projects with minimal supervision.
Attention to detail. Ability to juggle time and resources to meet
or exceed expectations in high-profile situations while maintaining
professionalism under pressure. Business Casual Dress. Reliable
transportation. Lift, carry and transport computer equipment.
Production type environment requires flexible work schedule.
LIST OF TECHNOLOGIES - (Inclusive of, but not limited to). .
Windows 7, Windows 8, Mac OS, Linux or UNIX experience NOT required
but would be a PLUS, iOS, Blackberry, Android, Active Directory,
Cisco VOIP, JAMF Casper, Video Conferencing, remote connectivity
(i.e. LogMeIn or Bomgar), Citrix, virtualization (i.e. vmWare or
Parallels), VPN connectivity, TCP/IP networking, wireless and
mobile networking, Mobile Device Management (i.e. MobileIron),
Microsoft Office Suite, Microsoft Exchange (on-prem and Office 365
cloud), A/V equipment, Helpdesk ticketing systems (i.e.
ServiceNow), hard drive encryption products (i.e. Apple Filevault,
PGP, Credant), enterprise backup products (i.e. Connected Backup),
SAP, SCCM, Microsoft deployment tools, network printing,
consumer/home/soho network equipment (i.e. routers, switches,
wireless access points, powerline ethernet adapters, etc.).
Keywords: Indotronix International Corporation, Burbank , Executive Support Specialist V, Other , Burbank, California
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