Loan Officer Assistant

Company: Mutual of Omaha Mortgage
Location: Burbank
Posted on: September 3, 2020

Job Description:

Mutual of Omaha Mortgage - Chicago, IL - Full Time

Mutual of Omaha is a Fortune 400 Company. Mutual of Omaha Mortgage is inspired by hometown values and a commitment to being responsible and caring for each other. We exist for the benefit of our customers and employees.

We offer an extensive compensation package. Benefits include Medical, Dental, and Vision insurance, company paid life insurance, 401K with a generous employer match and additional benefits such as Free Legal Services and an Employee Loan Program.

Mutual of Omaha Mortgage is a full service lending company offering both Forward and Reverse Mortgage products including a complete line of residential mortgage, refinancing, specialty, and HECM loans. We employ a knowledgeable staff of experienced Loan Officers and Mortgage Bankers with an operations team that is second to none. If you are interested in joining a team that promotes from within and works together toward a common goal of helping customers with their mortgage needs please review and apply for our opening below!

Mutual of Omaha Mortgage is searching for a Loan Officer Assistant to join our team! This position has potential to be remote.

NOTE : Position based out of Chicago

Job Purpose

The Loan Officer Assistant (LOA) will support a high producing Branch Manager or Loan Officer in all aspects of the mortgage loan origination process. The LOA is responsible for reviewing files for adherence to underwriting standards and ensuring completeness of submission. Contacts borrower and/or mortgage broker to collect necessary documentation and act as a liaison between origination staff, underwriters, and customers.

Duties and Responsibilities

Provide administrative/clerical, marketing, communication and relationship management, and processing support to Loan Officer which allow them more time to originate and generate new business

Work closely with LO agents and pre-approved customers to obtain status of home-buying process and purchase offers

Maintain effective communication with agents and customers to obtain timely receipt of loan packages, executed Agreement of Sale, and all trailing loan documents

Organize and maintain database of current loan pipeline and track loan status as well as appraisal, loan conditions and closing deadlines. Work closely with LO, Loan Processing, internal closing department and external title closing companies to insure loan conditions are cleared

Provide administrative support in the collection and preparation of submitting loan application with supporting documentation to processing  OR  Prepare and submit loan application to processing, resolve file issues, conversations with customers, vendors and referral partners.

Coordinate, create, track and distribute marketing materials

Send and collect 1003, disclosures and supporting documentation from customer for completion and signatures

Perform other duties as necessary

Qualifications

Previous mortgage loan officer assistant or processor experience required. Reverse Mortgage experience a plus.

Bilingual preferred

Must have familiarity with Non-QM/Expanded Mortgage Products

Maintain education with regulatory and industry standards and requirements

Must have the product knowledge and understanding of the Reverse Mortgage Business to provide an exceptional customer experience and support to your team

Ability to communicate effectively both verbally and written

Strong customer service/ presentation skills

Highly Self-Motivated and proactive

Strong business acumen

Ability to problem solve and define the root issues

Excellent computer skills and working knowledge of MS Office products and Encompass LOS/CRM

Experience with Encompass 360 CRM preferred

Keywords: Mutual of Omaha Mortgage, Burbank , Loan Officer Assistant, Other , Burbank, California