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Continually focused on advancement and improvement, our
innovative sales and marketing professionals anticipate and respond
to the ever-changing demands of our customers, members, regulators,
and the marketplace.
Sr. Manager, Digital Product Management Location: Burbank, CA
Job Number: 887846 Date posted: 08/26/2020 Submit Interest
Description: The Digital Product Management Team drives our digital
products through successive and iterative stages of discovery,
definition, development, launch, and post-release support. At
various levels of seniority, the Digital Product Management role
serves as the voice of the customer, representing and reinforcing
the customer's perspective throughout the product realization
cycle. Positions within the Digital Product Management team assume
responsibility for one or more digital product areas and are
involved in the establishment and management of new and existing
digital products and their capabilities. Digital product lines
include generally all elements of the web and mobile space that are
exposed to various types of consumers on the 'front end' (i.e. not
including backend systems). These digital products are pivotal to
the successful operation of kp.org and associated digital
properties, including mobile, to ensure that our users interact
with Kaiser Permanente in ways that they need to. The Digital
Product Management job family has 6 defined Levels. This family
encompasses positions regularly referred to with the industry
standard terms of Business Analyst, Agile Product Owner and Digital
Product Manager. Each of these positions builds on similar
characteristics and skill sets, and each position has more senior
versions depending on scope of responsibilities, including, for
each role at higher levels, management responsibility. Different
roles in the job family will have various impacts on the digital
product lifecycle, from, at the most senior levels, broad oversight
of digital products throughout the lifecycle, from initial ideation
through growth and maturation, and including the advocacy for
additional product capabilities or enhancements to existing
capabilities, to the more junior levels focused on bringing digital
products to life through requirements gathering and iterative
development efforts throughout the lifecycle. All job family
members must keep current with industry trends and best practices;
emerging technologies; and security and privacy laws/regulations in
order to ensure the ongoing soundness of their digital products.
Communication skills among the Digital Product Management team
members is critical, as team members frequently serving as a point
of translation between business owners who are less technical and
IT principals who are highly technical. Team members work closely
with business customers both within the Digital Services Group
(DSG) and with departments outside of DSG, including other shared
services, KPIT, MSSA, Regions, Lines of Business,
Compliance/Regulatory, Operations, etc. to ensure the development
and maintenance of high value, high quality digital products. Above
all else, the Digital Product Management function will ensure that
the digital products brought to market meet customer (e.g.,
prospect, member, patient, broker, consultant, internal customers,
etc.) needs and expectations.
- Accountabilities and responsibilities may include:
- Planning and execution on digital product evolution throughout
the product lifecycle, including: gathering and prioritizing
product, consumer and business requirements, defining the product
vision, the product roadmap to satisfy that vision, and working
closely with the engineering, support, and business teams to ensure
customer satisfaction goals are met.
- Define capability requirements and partner with IT and
business to elicit robust feedback around needs and support to
drive the work forward.
- This job description is not all encompassing.
- Minimum ten (10) years of relevant experience.
- Bachelor's degree in related field, OR four (4) years of
experience in a directly related field.
- High School Diploma or General Education Development (GED)
License, Certification, Registration
- CSPO, CISSP, CSSLP, or GIAC Level 5 or product-line equivalent
- Thorough understanding of internal customer needs, including
enterprise needs, in relation to product line.
- Viewed as functional expert in field within industry and/or
- Participates in industry and standards-development groups,
often in a lead role.
- Advanced knowledge (broad expertise or unique knowledge) of
policies, practices and systems.
- Develops advanced concepts, techniques, and standards.
- Develops new applications based on professional principles and
- Viewed as functional expert in field within and outside
- Applies advanced principles, theories, and concepts.
- Contributes to the development of innovative principles and
- Employs expertise as a generalist or specialist.
- Deep knowledge of online design principles, work trends,
competition, technical limitations in order to design products and
relationships between suites of related products appropriately.
- A detailed knowledge of digital development process (a
requisite in order to be able to parse down the work properly,
frame/phase the work so that it can be implemented and rolled out
effectively, to meet expectations, deadlines and budgets).
- Digital and/or health care work experience preferred.
- Graduate degree preferred.
Primary Location: California,Burbank,Marketing Sales Service and
Admin 3100 Thornton Scheduled Weekly Hours: 40 Shift: Day Workdays:
Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours
End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee
Status: Regular Employee Group/Union Affiliation: Salaried,
Non-Union, Exempt Job Level: Director/Senior Director Job Category:
Sales and Marketing Department: KPIF Off-Exchange Systems Travel:
Yes, 25 % of the Time Kaiser Permanente is an equal opportunity
employer committed to a diverse and inclusive workforce. Applicants
will receive consideration for employment without regard to race,
color, religion, sex (including pregnancy), age, sexual
orientation, national origin, marital status, parental status,
ancestry, disability, gender identity, veteran status, genetic
information, other distinguishing characteristics of diversity and
inclusion, or any other protected status.
External hires must pass a background check/drug screen.
Qualified applicants with arrest and/or conviction records will be
considered for employment in a manner consistent with federal and
state laws, as well as applicable local ordinances, including but
not limited to the San Francisco and Los Angeles Fair Chance
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