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IT Systems Operations Engineer - 1st, 2nd, and 3rd Shift

Company: Information Technology Partners
Location: Burbank
Posted on: February 19, 2021

Job Description:

Company Description

Information Technology Partners, Inc. (ITP) founded in 1991, is an information technology design and support firm specializing in contemporary network and client computing technologies. ITP maintains offices in California, Illinois, Michigan and Wisconsin -- providing services to its clients located throughout the United States. ITP provides a comprehensive suite of managed technology services to its clients in the manufacturing, distribution, retail, nonprofit and health field.

Job Description

The Position: We're looking for an IT Operations System Engineer with a thoughtful approach, a level head and can-do attitude. First shift is 6:00 a.m. - 2:00 p.m. Second shift is 2:00 p.m. - 10: 00 p.m. Third shift is 10 p.m. - 6:00 a.m. Some shifts will include Saturday or Sunday as we must maintain 24 / 7 coverage.

(NOTE: This position is required to work on-site at our Burbank, CA headquarters, subject to Covid-19 restrictions.)

The pay range is $65k - $85k based on the skills that the individual brings to the opportunity as a Level One Systems Engineer.

Responsibilities

  • Ensure and Update detailed inventory and configuration documentation
  • Perform common daily monitoring, maintenance and support tasks to critical infrastructure components.
  • Ensure system backups are completed update monitor reports and utilizations.
  • Ensure operational compliance with system security policies and procedures; backup and recovery procedures; system maintenance procedures.
  • Provide escalated support to support staff receiving support calls and monitor alerts. REQUIRES FLEXIBILITY IN HOURS/SHIFT on occasion.
  • Utilize existing tools to perform remote administration, configuration based on projects and support tickets.
  • Manage and Support VMware ESX environment, supporting all configuration changes and updates.
  • Use of move-to-production requests for the shared computing infrastructure.
  • Facilitate all system upgrades; ensuring operational preparedness once installed.
  • Monitor infrastructure and server performance; remediate issues.
  • Respond to system issues and resolve any communication issues within the confines of the office.
  • Update the maintenance schedule and submit a summary of changes to management
  • Collaborate with third-party support and service vendors to ensure that the network stays operational.
  • Participate in on-call rotation with other team members.
  • Travel onsite to customer locations to perform installations, and support during major upgrades.
    The Location: Information Technology Partners' Los Angeles Headquarters is located in Burbank, CA, near Bob Hope Airport, just 25 minutes from DTLA, Hollywood, Pasadena and Beverly Hills.

    Qualifications
    • Bachelor's Degree in Information Technology or equivalent experience
    • 3+years' experience in managing shared computing infrastructure
    • 3+ years' experience in network component support and management
    • Knowledge of supporting and configuration with VMWare 6.x in enterprise environments
    • Experience troubleshooting and supporting remote systems and working with technical and non-technical users
    • Understanding of Microsoft Server 2012/2016 R2, Active Directory, Microsoft 365, Windows10, and mobile operating systems
    • Support and Deployment of Wireless networking
    • Ability to remotely troubleshoot technology infrastructure problems and lead to resolution
    • Excellent customer service skills
    • Excellent communication skills (written, verbal and listening)
      Additional Information

      We are committed to cultivating a relationship that supports the growth and success of both our clients and staff through our honesty, integrity, and respect for the individual. All your information will be kept confidential according to EEO and CCPA guidelines.

      ITP offers excellent benefits (Medical, Dental, Vision, Life, 401k, Tuition Assistance)

      ITP is an Equal Opportunity Employer.

Keywords: Information Technology Partners, Burbank , IT Systems Operations Engineer - 1st, 2nd, and 3rd Shift, Other , Burbank, California

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