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Production Support Analyst

Company: HAYS
Location: burbank
Posted on: May 3, 2021

Job Description:

The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.An Entertainment Company is seeking a Production Support Analyst (TCP/IP) in Burbank, CA.Role Description Rapid response and ownership of issues and requests reported by customers in person, and via telephone, email or support ticket Document and report on all work performed on behalf of customers Acquire, stage, and deploy computers, printers, software, and peripherals Maintain accurate inventory and support records Work with service providers to expedite and resolve issues impacting productivity Produce verbal and written status reports with emphasis on high-profile issues Adhere to company and business unit policies and standards Establish and maintain relationships with service providers, manufacturers, resellers and contractors Exercise discretion as appropriate Proactively monitor, assess and address support requirements Create system and support documentation as requiredSkills & Requirements Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems Strong networking knowledge with an emphasis on TCP/IP protocol, Microsoft Exchange, and Active Directory Ability to juggle time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure Audio & Visual (AV) technical Troubleshooting Prefer not required same industry experience Entertainment, Film, TV or Gaming Superior customer service and people skills Must be an exceptional communicator Field experience supporting a variety of technologies and services (see below) Work and complete projects with minimal supervision Attention to detail Business Casual Dress Reliable transportation Lift, carry and transport computer equipmentWhy Hays?You will be working with a professional recruiter who has intimate knowledge of the Information Technology industry and market trends . Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it. Additionally, this position is a contract role where Hays offers you the opportunity to enroll in full medical, dental or vision benefits. Medical Dental Vision 401K Life Insurance ($20,000 benefit)Nervous about an upcoming interview? Unsure how to write a new resume?Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting. Hays is an Equal Opportunity Employer.Drug testing may be required; please contact a recruiter for more information. #1118557

Keywords: HAYS, Burbank , Production Support Analyst, Other , burbank, California

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