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Community Specialist

Company: Warner Media Group
Location: Burbank
Posted on: May 3, 2021

Job Description:

The JobWarner Bros. Interactive Entertainment seeks a Community Specialist to help us build an engaged and loyal community for our games. The Community Specialist will act as the voice of WB to the players, while representing the voice of the players to the Game Team. Specifically, this position is responsible for assisting in the development and execution of community engagement programs, creating engaging editorial content for our community channel, and monitoring the forums. The ideal candidate is a self-starter with a proven record of success building a community. Reporting to the Director, Social & Community, this role is crucial to driving Warner Bros.'s aggressive goals in games.The DailyCreate content - including editorial posts, polls, contests - to engage the community, build loyal fans, and spread positive sentiments.Develop the community management strategy in collaboration with the Game Team (Product Manager, Producer, Designer, Monetization Manager, Customer Relationship Manager) for assigned game.Develop innovative community management practices as we grow our game practice.Monitor, report, and drive key community engagement performance metrics (e.g., reach, engagement, positive sentiments).Implement community management actions and monitor forums.Act as liaison to Customer Support and address the community's needs.Identify community leaders and empower them to more actively contribute to the greater community.Analyze and identify issues and trends and share player feedback with the Game Team.The Essentials3+ years experience in community management Record of success in building a communityPassion for gamesEntrepreneurial self-starterExcellent written and verbal communication skills in EnglishCreative thinker with fresh ideas to activate our communityTeam player with positive attitudeDetail oriented and results drivenRequisition # 179650BRArea of Interest Game Development/Publishing, MobileIndustry Games - Development & Publishing Location United States - California - Burbank Position Type Full TimeBusiness Unit Overview Warner Bros. Interactive Entertainment is a leading worldwide publisher, developer, licensor and distributor of entertainment content for the interactive space across all platforms, including console, handheld, mobile and PC-based gaming for both internal and third-party game titles. WB Games studios include Avalanche, Monolith Productions, NetherRealm Studios, Playdemic, Rocksteady Studios, TT Games, WB Games Boston, WB Games Montreal, WB Games New York, and WB Games San Francisco.Company Overview WarnerMedia is a leading media and entertainment company that creates and distributes premium and popular content from a diverse array of talented storytellers and journalists to global audiences through its consumer brands including: HBO, HBO Max, Warner Bros., TNT, TBS, truTV, CNN, DC Entertainment, New Line, Cartoon Network, Adult Swim, Turner Classic Movies and others. Warner Media, LLC and its subsidiaries are equal opportunity employers. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

Keywords: Warner Media Group, Burbank , Community Specialist, Other , Burbank, California

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