Customer Service Rep

Company: Elevated Equipment Supply
Location: Burbank
Posted on: June 11, 2021

Job Description:

The role of Customer Service Representative is more customer service and success than anything else. Not only are you the face and voice of our company to our customers but you are the conduit by which new customers learn more about products available to them. Awareness and Ownership is key...

• Troubleshoot issues and help solve them as they come about
• Handle multiple, diverse projects and tasks at once
• Strong communicator, able to handle customer and vendor relationships
• Assist in the coordination of logistics, 3PL, drop ships, returns, and credit for refurbished items
• Provide consistent exceptional service for new and existing customers
• Point of sale system experience
• Respond to customer requests for information in a patient and informative way
• Maintain a basic understanding of the products available within the warehouse
• Be able to follow best practices established by the company for customer engagement and compliance
• Projects a positive image of the organization to employees, customers, industry, and community
• Ability to build long term relationships with customers for referrals and repeat business

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Keywords: Elevated Equipment Supply, Burbank , Customer Service Rep, Other , Burbank, California