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Stat Tracker

Company: TridentUSA Health Services
Location: Burbank
Posted on: June 12, 2021

Job Description:

  • Monitors specimen testing and resulting workflow post collection for all STAT orders, timed draws, and orders send to reference labs.
  • Serves as liason between client and Laboratory to ensure speedy resulting and release of results in the LIS. Activities can involve following up with CLS, Lab Assistants, or specimen processor.
  • Servces as liason between client and reference labs (stat labs) to ensure promt fax of results. Activities include calling reference lab to follow up on result status, adding/modifying requested tests, refaxing results, making demographic corrections.
  • Completes data entry of patient demographics and lab order collection details into the LIS.
  • Actively monitors LIS "STAT Tracking" program to continually evaluate all pending orders and conduct appropriate follow up on the oldest orders.
  • Collaborates with Lab Dispatch Department to gain understaing of order comp[etion and drop status.
  • Contacts client facilities to schedule "Redraws"; orders that need to be recollected due to unfavorable circumstances.
  • Calls client facilities to ensure stat results are recieved.
  • Relays critical report values to appropriate personnel at client facilities.
  • Conducts detailed and thorough research to find missing specimens.
  • Escalates issues to appropriate management staff.
  • Assists Customer Service Departments with results requests.
  • Faxes lab results to client facilities using faxsimile machine.
  • Uses IP phone to answer calls, place calls, and redirect calls as needed.
  • Uses cell phone to answer calls from reference labs and phlebotomists.
  • Uses email to communicate with in-house lab departments, phlebotomy supervisors, Lab Dispatch, and other departments.
  • Prints lab requisitions and results, promptly retreiving from printer.
  • Works cooperatively and fully communicates with Area/ Regional Phlebotomy Management, Logging staff, Lab Dispatch, Customer Service, Redraw Department, and Courier services.
  • Manages local lab courier staff when needed, dispatching them to pick up lab specimens.
  • Exercises initiative and responsibility by accommodating special requests, expediting urgent cases by conducting constant follow up, and maintaining a positive attitude to connecting parties to ensure excellent customer service is provided.
  • Composes detailed written documentation of issues that occur throughout the shift. It may be necessary to do mild investigations of situations, or conduct trouble shooting, or oversee immediate handling of an unexpected problem.
  • Identifies and pursues self-improvement, and positively and quickly adapts to changes when directed.
  • Performs other duties as assigned, helps out when attendance issues arise within the office, maintaining positive attitude during crisis and engaging in daily teamwork with minimal encouragement.

#DL

Keywords: TridentUSA Health Services, Burbank , Stat Tracker, Other , Burbank, California

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