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Customer Service Representative / Call Center Dispatcher

Company: Auto Club of Southern California
Location: Burbank
Posted on: October 11, 2021

Job Description:

Customer Service Representative / Call Center Dispatcher
  • Join our AAA Emergency Roadside Team as a Dispatcher!

    • Dispatcher $16.35 per hour!

    • Plus Shift Differential for Qualifying Hours/Weekends!

    • Full Time – Swing Shift

    • Monthly Bonus Incentives!

    As an Emergency Roadside Dispatcher for the AAA Automobile Club of Southern California you are bringing your passion for helping others to a best-in-class organization that is delivering legendary service to our members.

    We are hiring for a swing shift/graveyard training class located at 1111 W. Alameda Avenue, Burbank, CA 91506.

    As a Dispatcher on this team, you will:

    • Work directly with 350+ independent contract stations facilitating service delivery to members.

    • Keep members informed on the status and progress of their requests utilizing various internal dispatching applications.

    • Exceed member expectations by demonstrating concern for member safety.

    What you'll bring:

    • A passion for helping people and exceeding their expectations.

    • The confidence, job knowledge, and ability to utilize available resources to provide excellent member service.

    • The ability to succeed in a structured, goal-oriented environment.

    • Successful completion of paid training without interruption. 

    • Call Center or Dispatch experience preferred, but not mandatory.

    • Excellent written/verbal/computer skills.

    • High School diploma, GED or equivalent required.

    Successful completion of AAA pre-employment background check and drug screenings.

Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts

The Automobile Club of Southern California is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Keywords: Auto Club of Southern California, Burbank , Customer Service Representative / Call Center Dispatcher, Other , Burbank, California

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