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Lead Data Ops Specialist

Company: Pixelogic Media Partners, LLC
Location: Burbank
Posted on: May 13, 2022

Job Description:

Company: Pixelogic Media Partners, LLC provides technology solutions to the entertainment industry. We are responsible for helping Hollywood Studios and content owners to get their content to global audiences by providing all language services including scripting, subtitling, access services and dubbing. Our products and services span the digital spectrum, from enhanced extras packages promoting digital purchase to physical disc authoring. Our clients include major Hollywood studios and dozens of independent studios. To date, we've delivered thousands of titles to iTunes, Google, Netflix, Amazon, and others. We've created a large percentage of iTunes Extras titles available on the App Store, developed the specification of and delivered the first Cross-Platform Extras titles, authored more than eight-thousand DVDs, two-thousand Blu-rays, as well as award-winning tablet and mobile apps. Experience start-up momentum with us and be part of building innovative solutions to service our clients in the entertainment industry with their media distribution needs. Join us if you're passionate about entertainment, innovation, and customer service excellence! Job Description: To support all lines of business globally, we are seeking a Data I/O Supervisor who manages the day-to-day activities across all facilities in the form of physical media and electronic transmissions. Will work closely with global Data I/O leads at all facilities to help load balance, capacity plan, set priorities and ensure that all security protocols are followed when dealing with sensitive material. In addition, the ideal candidate will have a solid understanding of the transmission methods and workflows used widely in the media industry. You should have knowledge and experience with various physical media formats including films, drives and tapes. You should be highly motivated, possess a flexible attitude and adapt quickly in a fast-paced environment. You should be able to work as part of a team that deal with changing priority and workloads. Responsibilities:

  • Oversee the incoming and outgoing traffic of electronically transmitted data for the company globally including supporting all workflows but with a primary objective of accomplishing the 'one queue' and 'One Team' goal.
  • Will schedule tasks accordingly to operators globally based on priorities and business need.
    • Utilize existing system tools to capacity plan to load balance based on volume and capacity.
    • Be a go-to contact for general Data I/O task troubleshooting and complex problem solving.
    • Suggest and assist to create automated workflows and processes using in house automation, proprietary software, and third-party systems.
    • Will conduct general I/O training including drawing up how-to articles and LMS courses.
    • Facilitate the delivery of digital files via various file transmissions means such as Aspera (P2P and Faspex), Signiant, FTP as well as multiple client proprietary transmissions tools.
      • Download files and post to various storage production networks/ servers in a timely manner.
      • Escalate all issues as they come up if deadlines are in jeopardy, especially for media assets that are associated with sensitive, high-profile titles.
      • Represent and uphold all departmental policies and procedures and maintain an exceptional level of service for both external and internal clients.
      • Will promote an extreme customer service ethos in the Data I/O department.
      • Will collaborate with the Global Data I/O team to achieve goals on time.
        • Follow internal as well as client specific security protocols.
        • Create and update workflows and checklists according to internal and client specifications.
        • Other related tasks as assigned to fulfill responsibilities Qualifications:
          • Experience in transmissions related to the media industry and post-production workflows
          • Experience in industry standard delivery and file transfer mechanisms including Aspera P2P, Aspera Faspex, Signiant, Arkena, etc.
          • Experience in dealing with different types of physical media formats including drives, tapes, disks as well as managing LTO archive.
          • Experience in dealing with storage solutions such as Quantum's StorNext, Oracle's Diva or IBM
            • Understanding of computer networks, including hardware, protocols, and firewalls in a production environment;---Can minimally assist Engineering with troubleshooting
            • Proficient with Linux, Mac OS, Windows
            • Ability to prioritize, manage orders and work well close to deadlines whilst producing high quality work.---
            • Problem solver with creative and innovative approach with ability to think out of the box
            • Passionate about quality, customer experience and customer service excellence
              • Detail oriented and strong organizational skills
              • Excellent in multi-tasking
              • Excellent communication skills
              • Ability to work on own initiative however also be a good team player
              • A positive attitude when experiencing obstacles and enthusiastic towards getting work done.
                • Ability and willingness to learn new methods, procedures, or techniques and take on new tasks
                • Knowledge of programming or scripting languages is desirable Experience:
                  • Minimum two (2) to three (3) years of experience in a data operations environment is preferred.Education:
                    • Bachelor's Degree from an accredited College/University or equivalent professional experience.

Keywords: Pixelogic Media Partners, LLC, Burbank , Lead Data Ops Specialist, Other , Burbank, California

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