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Call Center Scheduler

Company: NATIONAL RENOVATIONS LLC
Location: Burbank
Posted on: November 25, 2022

Job Description:

Description:
A Scheduling Associate coordinates and schedules appointments for customers and Sales Representatives while providing a great and impactful customer service experience. This position requires multitasking and a friendly demeanor. Must be able to work in a fast-paced environment, tech-savvy, and willing to learn and adapt to software changes and upgrades. Call center experience helpful. Collaborative personality required.

Requirements:
Scheduling Associate Job Responsibilities include, but are not limited to:-- Answering inbound telephone calls with patience, respect and a great attitude.-- Responding to incoming email correspondence in an articulate and comprehensible manner that enhances the overall customer experience.-- Scheduling appointments, adding, cancelling and or making changes to appointments in the organization's schedule. -- Providing customer support. -- Making outbound calls.-- Ability to read maps and think on your feet with multiple pieces of information at the same time.-- Alerting the Supervisor of trends in customer calls.-- Data entry of customer information.-- Scheduling/coordinating convenient times for the customer and Sales Representative to provide an onsite or virtual estimate for residential clients' properties. -- Routing telephone calls to appropriate departments/individuals.-- Supporting other members of the team.-- Perform other duties as assigned.PI197557601

Keywords: NATIONAL RENOVATIONS LLC, Burbank , Call Center Scheduler, Other , Burbank, California

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