Call Center Scheduler
Company: NATIONAL RENOVATIONS LLC
Location: Burbank
Posted on: January 17, 2023
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Job Description:
Description:
A Scheduling Associate coordinates and schedules appointments for
customers and Sales Representatives while providing a great and
impactful customer service experience. This position requires
multitasking and a friendly demeanor. Must be able to work in a
fast-paced environment, tech-savvy, and willing to learn and adapt
to software changes and upgrades. Call center experience helpful.
Collaborative personality required.
Requirements:
Scheduling Associate Job Responsibilities include, but are not
limited to:
- Answering inbound telephone calls with patience, respect and a
great attitude.
- Responding to incoming email correspondence in an articulate and
comprehensible manner that enhances the overall customer
experience.
- Scheduling appointments, adding, cancelling and or making changes
to appointments in the organization's schedule.
- Providing customer support.
- Making outbound calls.
- Ability to read maps and think on your feet with multiple pieces
of information at the same time.
- Alerting the Supervisor of trends in customer calls.
- Data entry of customer information.
- Scheduling/coordinating convenient times for the customer and
Sales Representative to provide an onsite or virtual estimate for
residential clients' properties.
- Routing telephone calls to appropriate
departments/individuals.
- Supporting other members of the team.
- Perform other duties as assigned.
PI197557822
Keywords: NATIONAL RENOVATIONS LLC, Burbank , Call Center Scheduler, Other , Burbank, California
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