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Call Center Scheduler

Location: Burbank
Posted on: January 17, 2023

Job Description:


A Scheduling Associate coordinates and schedules appointments for customers and Sales Representatives while providing a great and impactful customer service experience. This position requires multitasking and a friendly demeanor. Must be able to work in a fast-paced environment, tech-savvy, and willing to learn and adapt to software changes and upgrades. Call center experience helpful. Collaborative personality required.


Scheduling Associate Job Responsibilities include, but are not limited to:

- Answering inbound telephone calls with patience, respect and a great attitude.
- Responding to incoming email correspondence in an articulate and comprehensible manner that enhances the overall customer experience.
- Scheduling appointments, adding, cancelling and or making changes to appointments in the organization's schedule.
- Providing customer support.
- Making outbound calls.
- Ability to read maps and think on your feet with multiple pieces of information at the same time.
- Alerting the Supervisor of trends in customer calls.
- Data entry of customer information.
- Scheduling/coordinating convenient times for the customer and Sales Representative to provide an onsite or virtual estimate for residential clients' properties.
- Routing telephone calls to appropriate departments/individuals.
- Supporting other members of the team.
- Perform other duties as assigned.


Keywords: NATIONAL RENOVATIONS LLC, Burbank , Call Center Scheduler, Other , Burbank, California

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