Call Center Scheduler

Company: NATIONAL RENOVATIONS LLC
Location: Burbank
Posted on: January 19, 2023

Job Description:

Description:
A Scheduling Associate coordinates and schedules appointments for customers and Sales Representatives while providing a great and impactful customer service experience. This position requires multitasking and a friendly demeanor. Must be able to work in a fast-paced environment, tech-savvy, and willing to learn and adapt to software changes and upgrades. Call center experience helpful. Collaborative personality required.

Requirements:
Scheduling Associate Job Responsibilities include, but are not limited to: - Answering inbound telephone calls with patience, respect and a great attitude. - Responding to incoming email correspondence in an articulate and comprehensible manner that enhances the overall customer experience. - Scheduling appointments, adding, cancelling and or making changes to appointments in the organization's schedule. - Providing customer support. - Making outbound calls. - Ability to read maps and think on your feet with multiple pieces of information at the same time. - Alerting the Supervisor of trends in customer calls. - Data entry of customer information. - Scheduling/coordinating convenient times for the customer and Sales Representative to provide an onsite or virtual estimate for residential clients' properties. - Routing telephone calls to appropriate departments/individuals. - Supporting other members of the team. - Perform other duties as assigned. PI197557692

Keywords: NATIONAL RENOVATIONS LLC, Burbank , Call Center Scheduler, Other , Burbank, California