Call Center Scheduler
Company: NATIONAL RENOVATIONS LLC
Location: Burbank
Posted on: January 19, 2023
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Job Description:
Description:
A Scheduling Associate coordinates and schedules appointments for
customers and Sales Representatives while providing a great and
impactful customer service experience. This position requires
multitasking and a friendly demeanor. Must be able to work in a
fast-paced environment, tech-savvy, and willing to learn and adapt
to software changes and upgrades. Call center experience helpful.
Collaborative personality required.
Requirements:
Scheduling Associate Job Responsibilities include, but are not
limited to: - Answering inbound telephone calls with patience,
respect and a great attitude. - Responding to incoming email
correspondence in an articulate and comprehensible manner that
enhances the overall customer experience. - Scheduling
appointments, adding, cancelling and or making changes to
appointments in the organization's schedule. - Providing customer
support. - Making outbound calls. - Ability to read maps and think
on your feet with multiple pieces of information at the same time.
- Alerting the Supervisor of trends in customer calls. - Data entry
of customer information. - Scheduling/coordinating convenient times
for the customer and Sales Representative to provide an onsite or
virtual estimate for residential clients' properties. - Routing
telephone calls to appropriate departments/individuals. -
Supporting other members of the team. - Perform other duties as
assigned. PI197557692
Keywords: NATIONAL RENOVATIONS LLC, Burbank , Call Center Scheduler, Other , Burbank, California
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