Call Center Representative

Company: Dermcare Management Llc
Location: Burbank
Posted on: January 22, 2023

Job Description:

Incumbent must efficiently handle high-volume, in-bound phone calls from current and new patients to: set new appointments, verify insurance acceptance, and confirm/cancel/reschedule appointments for multiple practitioners located in various offices. Additional responsibilities include but are not limited to: making outbound calls to address on-line appointment requests, follow-up on authorizations, gather needed patient information, and make appointment reminders. Both call-center software, and scheduling and billing platforms will be utilized. Customer service skills must be of the highest standard; candidate must possess the ability and willingness to demonstrate an appropriate level of empathy and patience for a diverse patient population. Job requires being seated for majority of day. Candidate must be patient-focused, professional, articulate, flexible, enjoy a fast-paced work environment, and demonstrate a true team-player attitude. Position is located in corporate setting with expectations of professional behavior and dress. Polished grammar and diction are prerequisites. Prior experience in a call center operating under HIPAA, OSHA, and PCI guidelines is strongly desired. Salary commensurate with experience.High school diploma or GED equivalentMinimum 3 years customer service experienceType minimum of 25 wpm and possess intermediate computer skillsWorking knowledge of insurances: HMO/PPO/EPOPrior medical office scheduling/front-desk experience is a plusBilingual English/Spanish is a plusMust be available Mon-Sat 7am to 7pmBenefitsHealth Insurance/Dental Insurance/Vision InsurancePaid time off/All major holidaysRetirement planHealth Savings AccountComfortable working environment

Keywords: Dermcare Management Llc, Burbank , Call Center Representative, Other , Burbank, California