Call Center Representative
Company: Dermcare Management Llc
Location: Burbank
Posted on: January 22, 2023
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Job Description:
Incumbent must efficiently handle high-volume, in-bound phone
calls from current and new patients to: set new appointments,
verify insurance acceptance, and confirm/cancel/reschedule
appointments for multiple practitioners located in various offices.
Additional responsibilities include but are not limited to: making
outbound calls to address on-line appointment requests, follow-up
on authorizations, gather needed patient information, and make
appointment reminders. Both call-center software, and scheduling
and billing platforms will be utilized. Customer service skills
must be of the highest standard; candidate must possess the ability
and willingness to demonstrate an appropriate level of empathy and
patience for a diverse patient population. Job requires being
seated for majority of day. Candidate must be patient-focused,
professional, articulate, flexible, enjoy a fast-paced work
environment, and demonstrate a true team-player attitude. Position
is located in corporate setting with expectations of professional
behavior and dress. Polished grammar and diction are prerequisites.
Prior experience in a call center operating under HIPAA, OSHA, and
PCI guidelines is strongly desired. Salary commensurate with
experience.High school diploma or GED equivalentMinimum 3 years
customer service experienceType minimum of 25 wpm and possess
intermediate computer skillsWorking knowledge of insurances:
HMO/PPO/EPOPrior medical office scheduling/front-desk experience is
a plusBilingual English/Spanish is a plusMust be available Mon-Sat
7am to 7pmBenefitsHealth Insurance/Dental Insurance/Vision
InsurancePaid time off/All major holidaysRetirement planHealth
Savings AccountComfortable working environment
Keywords: Dermcare Management Llc, Burbank , Call Center Representative, Other , Burbank, California
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