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Systems Engineer

Company: Warner Bros. Discovery
Location: Burbank
Posted on: March 13, 2023

Job Description:

Every great story has a new beginning, and yours starts here.

Welcome to Warner Bros. Discovery... the stuff dreams are made of.

Who We Are...

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role...

Warner Bros. Discovery seeks a Systems Engineer for the Workplace Engineering department. The role of the Systems Engineer is to assist senior engineers in design, build and implement solutions to meet Workplace Technologies business needs related to mobile devices, desktop hardware, virtual and physical desktop environments, and desktop applications. In addition, this Engineer will work closely with Workplace Support Technicians to provide Level 3 technical solution support and serves as a senior technical point of escalation for core end user IT systems and application technologies. The Engineer is responsible for assisting with documentation and knowledge transfer to appropriate support teams.

Your Role Accountabilities...

  • Provides 3rd level/escalation troubleshooting, incident, and problem resolution for Workplace Engineering technologies (Intune, SCCM, Jamf, Windows and macOS, build processes and deployments, among other technologies)
  • Triage larger problems with appropriate teams or vendors and provide resolution or warm handoff.
  • Provides design input for solution planning and assists in building technical solutions

    Manages Windows and mobile devices and provides triage and support
  • Creates and updates documentation, as well as providing guidance and training to other technical teams.
  • Technical skillset and personal development, research, and development Qualifications & Experiences...
    • BA/BS degree in relevant preferred OR equivalent experience
    • 3+ years' technical experience in end user technology, including OS, hardware, applications, and basic troubleshooting
    • 3-5 years in a Desktop Engineering environment for an enterprise organization
    • 1-3 years incident/problem management, tracking, and resolution experience
    • 1-3 years' experience building packages or scripts for deployment (nice to have)
    • 3+ years interfacing with service management teams to drive issues towards resolution
    • 3+ years troubleshooting scripts on Windows and Macs
    • Experience in analyzing systems and modifying existing operations to add value. (nice to have)
    • 1-3 years of Experience with managing mobile devices on Intune or Jamf (Intune preferred over Jamf)

      This position is required to work in person at one of our locations in the United States. Warner Bros. Discovery requires anyone working in our workplaces in the U.S. to be vaccinated against COVID-19. Exemptions to this vaccine requirement are available to those entitled to reasonable accommodations for religious or medical reasons.

      How We Get Things Done...

      This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

      The Legal Bits...
      In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. $72,101.00 - $133,902.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO).

      Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

      If you're a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at recruitadmin@warnermedia.com.

Keywords: Warner Bros. Discovery, Burbank , Systems Engineer, Other , Burbank, California

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