IT Tech Support

Company: Experis
Location: Burbank
Posted on: March 14, 2023

Job Description:

Title: IT Tech Support Specialist Location: On-Site: Burbank, CA Pay Range: $28-35/hour The IT Tech Support Specialist will act as a point of contact of corporate IT support for issues related to company-provided IT systems and applications. The specialist must maintain a high level of service satisfaction among team members by resolving both hardware and software problems quickly and correctly with accurate and informative communication.Qualifications & Requirements

• Experience with Windows + Mac OS
• Working knowledge of common operating systems and software applications
• Experience with hardware and/or software troubleshooting
• Experience with ticketing systems (e.g. ServiceNow, Jira, ZenDesk, FreshDesk, ZohoDesk, etc)
• Experience with Active Directory or similar
• Targeting 1-2 years in customer service/technical support role or Associates degree in Computer Science, Information Systems or related field
• Any experience with networking (TCP/IP protocol, VPN connection, etc) and network equipment (e.g. routers, switches, wireless access points, powerline ethernet adapters, etc) is a bonus
• Certifications are a bonusDuties & Responsibilities
  • Primary responsibility: user support and customer service.
  • Provide friendly, customer-focused support of the company in support desk, technical operations and remotely assist customers with technology problems.
  • Exhibit excellent interpersonal skills with both technical and non-technical personnel.
  • Perform escalations when necessary to vendors or internal departments; capable of acting as a remote support for vendors.
  • Administrates, maintains, and supports enterprise resources, including laptops, desktops, tablets, mobile phones, and other network-enabled devices.
  • Analyze hardware, software, and network problems using diagnostic tools, knowledge base, and troubleshooting procedures.
  • Resolve unknown errors and document resolution procedures for use in knowledge base.
  • Ensure that all incidents are recorded in the incident tracking system.
  • Collaborate with other IT groups to ensure efficient and timely problem solving.
    

Keywords: Experis, Burbank , IT Tech Support, Other , Burbank, California