Customer Experience Representative- Burbank Airport
Company: Enterprise
Location: Burbank
Posted on: March 16, 2023
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Job Description:
Nationaland Alamo has an exciting opportunity for a Customer
Experience Representative (CXR) at the our Burbank Airport
location! The CXR provides a superior, friendly, and efficient
transaction (at time of rental and return) using the company
approved sales and service techniques. Facilitates the rental
process through verification and documentation of all necessary
driver information to provide for an efficient and timely rental
and return experience. Performs all responsibilities with a focus
on the wants and needs of our customers and in accordance with our
Quality Standards.
**Branch location: 2501 N Hollywood Way. Burbank, CA 91505**
** This is a Union position. Schedule based on a shift bid. Must
have open availability (apart from religious observances, must be
available to work 40 hours/week including days, holidays, nights
and weekends**
**This position pays up to $21.50/hour (starts at $18.50/ hour plus
potential $3/hour in commission based on sales performance)**
Get on the fast track to a more rewarding career with National Car
Rental and Alamo Rent A Car - teams that are committed to quality,
innovation, customer satisfaction and employee development.
We are a multibillion-dollar industry leader that is rapidly
expanding and growing. At National and Alamo, exciting careers and
opportunities are made possible, because how far you go is really
up to you. It's a fast-paced, people oriented business that offers
incredible earning potential and performance-based promotions.
Our philosophy is to take care of our customers and employees
first. We know if we do this, success will follow - for both our
company and our employees.
As you are considering a position with Enterprise Holdings, we
invite you to learn more about our business. Today - and every day
- the safety and wellbeing of employees, customers and the
communities we serve is our top priority. For the latest on our
COVID-19 response, .
Use company approved sales and service techniques when determining
customer needs
Offer optional products to meet customer wants and needs.
Prepare all rental and return documents accurately and
completely.
Qualify each customer using our company rental requirement
guidelines.
Providecustomers assistance with directions, maps, local area
information, appropriate service information, etc.
Review rental parameters with all customers to ensure a complete
understanding of our rates and service charges.
Ensure that the return date and time on the rental agreement is
accurate.
Review all charges at the time of vehicle return.
Prepare the Rental Agreement Folder with all required
information.
Answer the phones to assist customers in afriendly, helpful and
prompt manner.
Assist customers by effectively resolving all customer service
issues.
Assist and coordinate customers within the queue to minimize any
wait time and promote the most efficient service method as
required.
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years old
This position requires a valid driver's license
Must have an High school Diploma or GED equivalent
Must have a minimum of1 year of salesexperience
Must be authorized to work in the United States and not require
work authorization sponsorship by our company for this position now
or in the future.
Apart from religious observations, must have open availability and
able to work 40/hrs a week including days, evenings, weekends and
holidays.
We will consider qualified applicants with criminal histories as
required by, and consistent with, applicable law.
Keywords: Enterprise, Burbank , Customer Experience Representative- Burbank Airport, Other , Burbank, California
Click
here to apply!
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