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Verification Representative I

Company: Frasco Inc
Location: Burbank
Posted on: November 29, 2018

Job Description:

Description:
FRASCO INC. is looking for a full-time and part-time Verification Representative I to support our Profiles team!ABOUT US: Frasco Profiles, a division of Frasco, Inc. offers employment background screening, drug testing, fitness for duty physical exams, Form I-9/E-Verify services, and assessment testing to organizations both nationwide and internationally. Compliance, service, speed and customizable, robust technology platforms. Frasco Profiles is laser-focused on ensuring that the information we provide is 100% legally compliant and easy to use.Profiles ensures protection for all sensitive consumer information employing SSAE16 certified data security measures.Frasco seeks a qualified candidate as a Verification Representative I located in our corporate offices in Burbank, CA. The Frasco Profiles Verification Center is tasked with conducting employment related verifications of information such as prior employment, educational degrees or diplomas, licensure and certifications, as well as conducting interviews with professional and personal references. A Verification Representative will be tasked with verifying and documenting information provided on consumer job applications, resumes and CVs.If you are looking for a career opportunity and want to join a company that is rapidly growing, look no more! Come join the Frasco Profiles team, a professional, friendly and dynamic group with strong commitment to teamwork, ethics, performance and superior customer service!Full-time positions work 40 hours per week and will require overtime on occasion. The Verification Representative is eligible for medical benefits, Paid Time Off (PTO), and paid holidays. The Verification Representative is eligible to participate in the company 401K plan after 90 days of employment if desired.Part-time positions will work 20 hours per week in a job share position. The part-time positions are not eligible for benefits. Part-time positions will be considered for full-time positions, if requested.Essential job functions include, but are not limited to:

  • Review documents in system to ensure all information was entered accurately, make corrections when necessary
  • Contact various employers, schools, and licensing bureaus by phone, fax, email, online or via integrated systems from dashboard to verify information provided by the consumer
  • Document all actions in system Call Log Notes or File Notes per protocols
  • Enter all verified information into the appropriate fields in database in a timely manner and, if necessary scan and upload returned documents
  • Conduct professional reference interviews by phone, email, or via our online system by sending the reference a secure URL and entering all reference information into the appropriate fields in database
  • Communicate with applicants and clients in a professional and courteous manner via email and telephone regarding various issues, such as missing information, fee approval, document requirements, and other circumstances
  • Request non-domestic verifications following outlined protocols, providing all required information and documents
  • When necessary, mail checks or money orders to verifiers
  • Review all collected information to ensure there are no blank fields, check for grammar errors and ensure all information is clear and understandable, remove any prohibited information based on policies and procedures, enter any fees charged for the verified information, and send verification to approval (Q/A), answering all system questions when prompted
  • Submit questions and requests for assistance and/or approval to deviate from protocols using Supervisor Alert/Flag queue in system
  • When necessary, locate an employer, school, or other entity through Internet, system or telephonic research
  • Complete designated number of verifications per hour, based on assigned goals
  • Meet or exceed all KPIs for accuracy/quality and turnaround time
  • Respond to requests for assistance from Customer Service
  • When requested, assist coworkers with their verification work and other tasks
  • When requested, assist with escalated verifications such as disputes, rechecks, and client rush requests.

    Requirements:
    Candidates must have:
    • Type minimum 60 wpm
    • Strong Computer Skills (database environment)
    • Proficient in Microsoft Word & Excel, file encryption, storage and transfer
    • Excellent English Grammar (spoken and written)
    • Bilingual (Spanish) helpful but not required
    • Strong Internet navigation skills
    • Organized and Self Directed
    • Enjoy a fast-paced environmentVerification Reps progress based on level of knowledge and competency/performance as follows:Verification Rep I:Capable of conducting Basic Employment, Education and License VerificationsVerification Rep II:Capable of conducting Basic Employment, Employment Plus, Custom Employment, Education, License, and DOT Verifications, Reference Interviews, International English Speaking VerificationsVerification Rep III:Capable of conducting Basic Employment, Employment Plus, Custom Employment, Education, License, and DOT Verifications, Reference Interviews, International English Speaking Verifications, High Touch Client Files, Transcript Requests, International VerificationsSpecial Account Rep III:While competent in all of the above, this Rep is assigned solely to one or more specialty accounts and will provide an escalated level of service to client, including monitoring of files for TAT and direct contact to ensure client satisfaction. In this capacity, the Special Account Rep III may work directly with 3rd parties, such as international channel partners for non-English Speaking VerificationsStart your career with a leader in the investigations industry that is financially stable, is experiencing growth, and whose history spans over 50 years! All replies will remain confidential.Compensation: $14/hour.PM18 PI105806767

      Keywords: Frasco Inc, Burbank , Verification Representative I, Other , Burbank, California

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