Pharmacy Technician
Company: Walgreens
Location: Burbank
Posted on: January 9, 2021
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Job Description:
Job Objectives --- In accordance with state and federal
regulations, assists the pharmacist, under direct supervision, in
the practice of pharmacy. Assists the pharmacist in the performance
of other Pharmacy Department duties in accordance with Company
policies and procedures. --- Responsible for using pharmacy systems
to obtain patient and drug information and process prescriptions.
If PTCB certified, assists with and coaches pharmacy technicians in
the operation of pharmacy systems and cashiers in the operation of
the pharmacy cash registers. --- Models and delivers a distinctive
and delightful customer experience. Job Responsibilities/Tasks
Customer Experience --- Engages customers and patients by greeting
them and offering assistance with products and services. Resolves
customer issues and answers questions to ensure a positive customer
experience. --- Models and shares customer service best practices
with all team members to deliver a distinctive and delightful
customer experience, including interpersonal habits (e.g.,
greeting, eye contact, courtesy, etc.) and Walgreens service traits
(e.g., offering help proactively, identifying needs, servicing
until satisfied, etc.). --- Develops strong relationships with most
valuable customers. Operations --- Under the supervision by the
pharmacist, assist in the practice of pharmacy, in accordance with
state, federal, and company policy. Reviews and complies with the
Walgreen Co. Pharmacy Code of Conduct. --- Performs duties as
assigned by Pharmacy Manager, Staff Pharmacist and Store Manager
including utilizing pharmacy systems to enter patient and drug
information, ensuring information is entered correctly, filling
prescriptions by retrieving, counting and pouring pharmaceutical
drugs, verifying medicine is correct, and checking for possible
interactions. Assists pharmacists in scheduling and maintaining
work flow. --- Reports, immediately, prescription errors to
pharmacist on duty and adheres to Company policies and procedures
in relation to pharmacy errors and the Quality Improvement Program.
--- Strictly adheres to the Walgreen Co. policy regarding Good
Faith Dispensing during all applicable prescription dispensing
activities. --- Responsible and accountable for registering all
related sales on assigned cash register, collects and handles cash
as required. Takes customer to OTC aisle when possible to assist in
locating products. --- Handles telephone calls that do not require
personal attention of the pharmacist, including those to
physicians. --- Processes (corrects and resubmits) manual claims
for third party program prescription services in a timely and
efficient manner, and performs other clerical duties, as assigned
by the Pharmacy Manager. --- Assists and supports Pharmacy
Department on inventory management activities, such as, ordering,
unpacking, checking and storing shipment of pharmaceuticals.
Maintains knowledge of Company asset protection techniques, and
files claims for warehouse overages (merchandise received, but not
billed), shortages (merchandise billed, but not received), order
errors or damaged goods involving Rx drugs. --- May assist
pharmacist in administering clinical services including the
collection and proper labeling of blood/urine samples from patients
and other clinical services as required; assists pharmacy staff in
coordination of clinical services, Walgreens healthcare clinics and
external providers. --- Assists Pharmacy Manager and Staff
Pharmacist in developing and maintaining good relationships with
the local medical community, including physicians, nurses, and
other health care providers, by medical provider detailing and
outreach to health groups, retirement homes, nursing homes, and
other forums for enhancing growth opportunities. --- Assists with
exterior and interior maintenance by ensuring the Pharmacy
Department is stocked with adequate supplies, clean, neat and
orderly in condition and appearance. --- Complies with all company
policies and procedures; maintains respectful relationships with
coworkers. --- Completes special assignments and other tasks as
assigned. Training & Personal Development --- Earns and maintains
PTCB certification through the designated PTCB training program
and/or state required certification/registration. Otherwise, earns
PTCB certification as condition of promotion to senior technician.
--- Attends training and completes PPLs requested by Manager and
acquires continuing education credits. Maintains knowledge and
skill in healthcare and pharmacy, including latest news and
developments.
Keywords: Walgreens, Burbank , Pharmacy Technician, Professions , Burbank, California
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