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Distribution Ops Mgr-Planning

Company: The Walt Disney Company
Location: Burbank
Posted on: September 22, 2022

Job Description:

Department/Group Overview:Disney Media & Entertainment Distribution (DMED) brings together the Company's best-in-class product, technology, and commercialization teams together into one global organization. DMED is responsible for the P&L management and all distribution, network and engineering operations, sales, advertising, data, and certain key technology functions worldwide for the Company's content engines. DMED also manages operations of the Company's streaming services including Disney+, Hulu, ESPN+ and Disney+ HotStar; and domestic broadcast and cable television networks.DMED Technology creates products, platforms, and innovations for the DMED Segment and the Walt Disney Company by driving the strategic development and use of technology, building scalable systems and products to empower our businesses and engage consumers. With global scale, local presence, and deep technological excellence, DMED Technology helps DMED and The Walt Disney Company optimize technology, platforms, and resources, bring creative ideas to life and create industry-shaping approaches.The Current Servicing team is responsible for the Servicing, and Localization of titles produced by Disney Channels, ABC Signature, 20th Television and FX Productions.Job Summary:

  • Responsible for planning, validating, and publishing localization and servicing schedules for Disney+, Hulu, Broadcast, EST, SVOD, and other clients. Also responsible for negotiating and providing status updates to key stakeholders.
  • The Distribution Operations Manager is the liaison between vendors, internal departments, and clients. Responsibilities include managing localization and planning schedules, on time performance, and weekly milestones monitoring. SLA's with vendors as well as internal stakeholders.
  • Must have Localization experience and know the in and outs of dealing with dubbing studios and negotiating delivery schedules.
  • Individual has in-depth knowledge and experience in own specialty. Uses best practices and knowledge of internal or external business issues to improve products or services; acts as a resource for colleagues with less experience. Role exhibits full knowledge and expertise in the function/specialty.
  • Is capable of solving complex problems; takes a new perspective on existing solutions. Works independently while receiving minimal guidance. Exercises judgment based on the analysis of multiple sources of information.
  • Requires conceptual and practical expertise in own specialty and basic knowledge of related specialties. - Understanding of digital content distribution concepts and technologies including TVE, OTT, STB, VOD. Interest in emerging technology and platforms; particularly streaming media services.
  • Has in-depth knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.
  • Accountable for driving execution and delivery of multiple high-profile projects/accounts projects with moderate resource requirements, risk, and/or complexity. May lead team-wide projects. Continuously looks for process improvement opportunities.
  • Oversee applicable workflows, ensuring all plans have been validated. Communicate plans and expectations across functional teams for downstream workflow needs. Escalate delays to appropriate teams, inclusive of contingency plan(s). Partner with other stakeholders to ensure accurate readiness of validated schedules. Documenting, troubleshooting, and escalating issues - ultimately driving to resolution through collaboration of internal or external partners.
  • Impacts a range of customer, operational, project, or service activities within own team and other related teams; works within broad guidelines and policies.
  • Explains difficult or sensitive information via executive updates; works to build consensus. Presents roadblocks and works with management to resolve critical resource conflicts. Interacts with internal and external peers and managers to exchange complex information related to areas of specialization.
  • The role will oversee the forecast and planning process of episodic, feature, bonus, shorts, trailers, artwork, and/or metadata to various digital platforms globally, including supporting metrics.
  • Key day-to-day tasks include extensive forecast and scheduling management, communicating with customers, clients, & internal business ops team, dealing with delays, establishing a process SLA (Service Level Agreement), and managing performance metrics.
  • Role where an employee may spend most of his/her career; top level role in a progression unless specialized skills are acquired or team leadership is applied.Required Education, Experience/Skills/Training:
    • 5 years post production, servicing and localization workflows, asset management and client/vendor management experience.Preferred requirements include:
      • Bachelor's Degree
      • Subject matter expertise in EST/VOD/Digital Distribution specifications, file and packaging formats, workflows, deliverables and quality metrics.
      • Ability to anticipate and respond to client requirements proactively.
      • Up-to-date technical knowledge in digital media tools and technologies.
      • Previous customer service experience and managing clients.
      • Deep understanding on A/V technical formats including IMF, UHD, HDR, Dolby-Vision, ATMOS and pro-res as well as localization requirement for dub and sub assets internationally.
      • Previous experience in working with and managing vendors.

Keywords: The Walt Disney Company, Burbank , Distribution Ops Mgr-Planning, Professions , Burbank, California

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