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Sr Enterprise App Support Analyst

Company: The Walt Disney Company (Corporate)
Location: Burbank
Posted on: March 15, 2023

Job Description:

At Disney, we're storytellers. We make the impossible, possible. The Walt Disney Company is a world-class entertainment and technological leader. Walt's passion was to continuously envision new ways to move audiences around the world-a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences - and we're constantly looking for new ways to enhance these exciting experiences.

The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. The Enterprise Technology organization drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.

The Enterprise Application and Data Platform group is part of the End User & Tech Operation. We are responsible for excellence in operating business systems and processes in support of the enterprise. We lead with a culture of continuous improvement, innovation and automation.

Within Disney Enterprise Technology this role will provide Application Support services relating to technical SAP HCM support. The role will work within the Application Support Community that exists to drive consistency and excellence of the support services across Enterprise Technology.

The ideal candidate with have deep functional expertise coupled with application support experience. Specifically, this role will work with users, partners, and senior business stakeholders.

Solution Support

  • Manage the delivery of high-quality, scalable and cost-effective solutions that meet business requirements and conform to architectural designs and technology strategies
  • Act as the technology subject matter expert, partnering with technology stakeholders and clients to both address issues and recommend/implement enhancements
  • Investigate and resolve production related issues in a timely manner from end user (UI) to persistence layer
  • Identify and mitigate risks to the service delivery and proactively address and resolve issues before they impact service levels
  • Participate in the technical recovery of major system outages, interfacing with numerous stakeholders including external vendors or outsourced service delivery teams
  • Develop and maintain technical documentation to help ensure that support can be efficiently performed and the impact of future requests can be assessed
  • Monitor service performance and recommend areas of focus for continuous improvement initiatives, including application performance management Vendor Management
    • Oversee vendor/partners in the timely resolution of incidents/problems/requests, ensuring service level and quality targets are met.
    • Gather requirements for minor enhancements and oversee the resultant product from the vendors
    • Implement continuous improvement on existing technical solutions
    • Participate in periodic problem analysis meetings and post implementation reviews to document learnings and ensure the continuous improvement of the IT services Engineering Support
      • Design and implement complex technology solutions in partnership with Solution Architects, Product & Engineering Managers in support of business objectives
      • Be a champion for operational excellence by ensuring that all technology delivery and support functions are efficient, easy to execute, simple to consume and effectively measured
      • Ensure application solutions meet business expectations through capacity, performance and availability management.
      • Maintain a high level of functional expertise by keeping up-to-date with the latest applicable functional changes/ knowledge
      • Maintain awareness of standards, guidelines, industry trends, etc. Leadership Skills
        • A self-starter, who can effectively navigate a complex organizational structure, achieving results through influence and collaboration.
        • Establish and manage effective working relationships in a matrix environment with other departments, groups
        • and staff with whom work must be coordinated or interfaced. Comfortable influencing to achieve desired outcomes. Execution Skills
          • Deep domain and functional/technical expertise will be essential, as delivery will be accomplished in a matrixed environment of internal and external partners, and suppliers.
          • Practical knowledge and applied experience related to development principles.
          • A practitioner of the Service Management principles and can effectively proceed through review boards and other SA activities. Experience
            • SAP ABAP coding experience specializing in HCM technology
            • Experience with HR data and HR data tools and systems
            • Knowledge of coding and processing for iDocs
            • Experience with data governance responsibilities
            • Strong understanding of data privacy and data security
            • Participation in formal change management processes
            • Experience investigating and resolving production related issues in a timely manner
            • Very detail oriented
            • Proven strong negotiating and consensus building abilities.
            • Wide experience with a variety of Software Development Lifecycle methodologies across waterfall and agile
            • Exemplary communications skills Education

              BS in Computer Science, Engineering or related discipline or equivalent work experience. (STEM degree is highly preferred)


              The hiring range for this position in California is $102,500 to $137,500 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Keywords: The Walt Disney Company (Corporate), Burbank , Sr Enterprise App Support Analyst, Professions , Burbank, California

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